Division

Finance and Administration

Department

IT Support Services

Working Title

Technology Support Analyst - 2010

Vacancy Type

Probationary Permanent Full Time

Min T/E Requirements

Associate’s Degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s Degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s Degree in Computer Science, Computer Engineering, Math or Engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level required an additional one year of experience. Advanced level required an additional two years of experience.

FTE

1

Position Overall Competency Level

J

Salary Range

$50,557 - $65,084

Hiring Range

$50,557 - $65,084

Position #

2010

FLSA Status

Non-Exempt

Months per year

12

Work Schedule =e.g. 8-500

8:00 a.m. - 5:00 p.m.

Work Schedule Type

Monday - Friday

Primary Purpose of Organization Unit

The Division of Information Technology (DoIT) is responsible for management and support of all aspects of computing and telecommunications throughout the entire University. DoIT manages the campus data, voice and video network, wide-area and Internet connections, and central servers providing application, database, file, web and streaming media services. DoIT maintains and supports applications supporting instructional and research activities of faculty as well as student records, registration, housing, financial aid, recruitment and admissions, purchasing, accounts payable and receivable, human resources, and development. DoIT also maintains and supports business analysis and intelligence systems and participates in the collection and reporting of data to internal and external entities. In addition, DoIT offers training in computing and desktop applications, manages and maintains campus desktops, laptops, peripherals and projectors, and manages and supports campus computing labs and classroom technology.

Primary Purpose of Position

Supervise, train, and manage student worker program (BraveTechs). Provide second and third tier technology support and consultation to clients in the use of university technologies via telephone, email, and walk-up contacts.

Job Description

Established in 1887 as a school for the education of American Indians, The University of North Carolina at Pembroke serves a distinctly diverse student body and encourages inclusion and appreciation of the values of all people. Located in the heart of Pembroke, N.C., UNCP boasts an enrollment of 8,200 in 41 undergraduate and 18 graduate programs and offers a personalized learning environment where faculty and staff are dedicated to engaged scholarship, high academic standards, creative activity and public service. Spread over 281 acres, the campus offers a sense of community and belonging-–a place where faculty and staff feel supported, take pride in the university’s mission, and are devoted to excellence in teaching, learning and research, and to developing leaders who make a difference in their communities.

This position manages the DoIT student worker Bravetech Program with approximately 20 students. This position provides consultation, support, and/or training to users of computer or other information technology based systems supported by the university, as well as basic support of hardware, software, operating systems and networking. This position requires a broad range of knowledge and understanding of a wide variety of technologies to effectively support users’ technical needs. The position will create and maintain documentation in ServiceNow. The position normally interacts with a broad range of users requiring strong communication skills and the ability to use a variety of technical resources for providing technical support. May provide routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology. This position will serve as a DoIT presenter at various campus events. This position will serve as a Web Information Coordinator (WIC) for DoIT.

Management Preference

Experience in a Higher Education IT Support unit; Help Desk and Desktop Management experience; Experience editing webpages using Drupal; Associate’s Degree; Familiarity with: ServiceNow, Lenovo and Macintosh Hardware and Desktop Management Tools: i.e. SCCM, Jamf Pro. Classroom Support Experience i.e. Cisco and Crestron Platforms. 1 – 2 years of management experience.

Lic or Certification required by statute or regulation

None

Job Opening Date

05/15/2023

Job Closing Date

06/05/2023

Posting Category

Professional

Posting Number

SPA00523

Special Instructions to Applicants

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.