Job description
Job Summary:
Profire Energy Inc. is a leading burner management and combustion company in the oil and gas industry. With office locations in Spruce Grove, Alberta Canada; Lindon, Utah; Houston and Victoria Texas; Pennsylvania and Oklahoma, Profire is positioned for aggressive future growth. We are currently seeking a results-oriented and customer focused Technician to join our team.
Job Requirements:
- Provide professional and accurate service and technical support to customers and users of Profire products.
- Be available for customer service call outs including after hours and weekends.
- Be an expert user and advocate of Field Aware software.
- Ensure that all service tickets and work orders are complete and accurate.
- Coordinate efforts with Territory Service Manager.
- Provide daily updates and weekly reports as directed the territory service manager.
- Participate in the sales process by being an expert and advocate of Profire products and solutions.
- Train installation partners on Profire Installations, operation and trouble shooting.
- Perform accurate, efficient and professional service on and with Profire products: installations, burner maintenance, combustion analysis, warranty & repair, and field scoping activities.
- Attend training as provided and spend time self-training on Profire products, procedures and solutions.
- Become a reliable subject matter expert on installations, combustion, trouble shooting, etc.
- Maintain accurate inventory of transferred product. Complete quarterly inventory counts.
- Responsible to document all time and mileage charges, noting any exceptions from estimates.
- Responsible to complete accurate and detailed combustion reports for every appliance serviced.
- Field representatives for sales, refers all leads to service manager for report to sales manager.
Qualifications
- High school diploma required
- No experience required
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Colorado: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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