ESSENTIAL DUTIES AND RESPONSIBILITIES

• Log and manage in the ticketing system all requests and incidents send by the Adare users
• Provide follow-up to user about the status of their requests or incidents
• Manage the target SLA for all requests and Incidents
• Set up hardware and software programs for the users
• Manage the computer and desktop software performance
• Perform the maintenance of the equipments under his responsibility
• Setup the equipments for new hire and provide training on the IT services and tools
• Level 1 support on printer/fax and copiers
• Level 1 support on audio/video equipments
• Level 1 support on the phone system
• Level 1 support on local software
• Responsible for the tapes backup management
• Support the infrastructure team with project and technology evaluation
• Perform the IT communication to the local users
• Document the support process and installation procedures
• Maintain a complete inventory of the equipments on site
• Follow the IT policies and compliance process
• Perform some admin level 1 tasks: AD account creation, AD access rights, AD account deactivation, printers installation and management
• Monitor the network and escalade any issue to the infrastructure team
• Manage all mobility devices and data plan
• Participates in the development and implementation of methods, procedures and regulations necessary for the smooth operation of the department;
• Acts as the company’s representative by showing respect for the established values of the Company.
• Respects policies, procedures and regulations in force in the company.

Skills:

Technical support, Active directory, Desktop, Help desk, Office 365, Customer service, Troubleshooting, service desk, ticketing system, Hardware, audiovisual

Top Skills Details:

Technical support,Active directory,Desktop,Help desk,Office 365,Customer service,Troubleshooting,service desk,ticketing system

Additional Skills & Qualifications:

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Troubleshooting skills in current client operating systems
• Troubleshooting skills for current computing hardware
• Experience with ticketing system
• End user support and SLA management experience
• Knowledge of computer setup, install, and imaging
• Knowledge of common software programs (such as MS Office or web browsers)
• Understanding and ability to troubleshoot client TCP/IP network communications
• Experience supporting and using mobility devices (Iphone, Blackberry and Ipad)
• Knowledge of setting up or troubleshooting audio visual equipments (projector, video conference systems)
• Knowledge of setting up or troubleshooting phone system, printers/fax/copier
• Minimum 5 year in-field work experience supporting computers and other related equipment and software.
• Excellent written and oral communication skills, English, with the Company’s various internal and external stakeholders.
• Excellent written skills applied to operational and technical documents.
• General knowledge of various software used by the Company.
• Initiative, analytical ability and problem-solving skills.
• Ability to work in a heavily regulated environment.
• Quality planning and organization of work.
• Excellent priority management skills.
• Respect of confidentiality of all facets of the work.
• Ability to work under pressure and multi-tasking.
• Quality of judgment and evaluation of situations.
• Facility to adapt to a dynamic and rapidly changing environment.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.