Position Summary

Provides technical service support for customers, distributors, and 3rd party support resources. Helps with product support problems, guiding customers through troubleshooting and best approach resolution activities. Escalates issues to the appropriate team resource as needed to ensure customer expectation are exceeded. Supports other division functional teams as needed.

Responsibilities

Essential Job Functions:

• 
  Participate in Technical Support phone and email queues.

• Supports parts lookup and documentation requests.

• Issues RMAs for product returns.

• Develops and maintains application knowledge and product expertise.

• Escalates issues to senior technical team members as needed.

• Utilizes Jitbit and Filemaker databases to document inquiries and support complaints.

• Provides priority response and experience for "key account" support issues

Qualifications

Qualifications/Requirements:

• High School degree required

• Outstanding communication skills, both written and verbal required.

• Proficiency with computers required.

• Experience with email systems and Filemaker database preferred.

• Experience with compressed air systems, filtration, and/or gas generation products is a plus.

Desired Traits and Experience:

• Honoring commitments. Dependability.
• Quality of Work. Deliver best in class technical support.
• Taking Initiative. Action biased with a positive and resilient attitude.
• Effectively collaborate and cooperate with others to achieve a common objective.
• Decision Making: Ability to make and implement good decisions to achieve optimal (economic, people impact, technical, timely, etc.) results.
• Self-Manage own activities. Determine what needs to be done and doing it. Making good decisions between what's urgent and important and considering the impact on others.
• Treat others with common courtesy and respect.
• Ability to handle pressure and manage crisis situations.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).