Job description

Technical Support and Trainer- Culpeper, VA

• 100% onsite work, working with end users within the assigned district.
• MUST possess a valid driver license and have a clear driving history - will drive state vehicle.
• Position will primary focus working with field staff with new technology, Sharepoint administration and design , delivery of IT training material in a small classroom environment.
• Answer phone calls and email requests for assistance.
• Work under the direction of Client IT Management assisting with development of training material and delivery of content in a training room environment.
• Extensive skill in the use of Microsoft Desktop products including but not limited to
• Windows, SharePoint, MS Office Suite and MS Teams.
• Support IT Knowledge Base Management by participating in the review and updates of
• articles.
• Communicate and collaborate across the entire team to include IT support center peers,
• supervisor and other departmental teams.
• Expert in the use of Office 365, Sharepoint Online, and administering desktop applications.
• Ability to communicate effectively verbally and in writing with individuals and groups.
• Experience working with help request tracking tools.
• Strong Customer Service skills that include a "customer first” attitude.
• Position is responsible for agency-specific end user support throughout Culpeper District.
• Provides troubleshooting, problem management and escalation of issues to resolve and
• communicate resolution to customer concerns in a timely manner.
• Troubleshoot phone, network, and desktop hardware and software issues.
• Preferred: Knowledge of computer/mobile device applications and how they operate in an
• enterprise environment. Experience with creating training documentation.
• Sharepoint design to include create sites, manage permissions, lists and libraries.

Job Type: Contract

Salary: $20.00 - $25.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Culpeper, VA 22701: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.