Job description
Technical Support Analyst I - South Campus
Essential Job Functions:
- Provide first level response for onsite computing environment and peripheral issues in both classrooms, computer labs, and offices as outlined in the ITS service level agreement.
- Provide first level, and if assigned, second level response for technical issues related to audio visual equipment as outlined in the ITS service level agreement.
- Deploy computer equipment for new employees and computer refreshes in offices and classrooms as needed. Includes installing peripherals and removing old equipment for recycling.
- Provide technical support and coordinate between departments for special events.
- When assigned, perform preventative maintenance of facilities and equipment.
- Escalate issues which won’t be resolved within the Service Level Agreement to the Site Support leader.
- Maintain inventory of supplies and equipment
- Cleaning and organizing of spaces
Marginal Job Functions:
- Attend committees or focus groups
- Training
- Balance between customer service, technical skills and an ability to interact with customers at any level within the organization required.
- Knowledge of issue tracking and ticketing software required.
- Knowledge of audio equipment troubleshooting required.
- Basic knowledge of computer troubleshooting required.
- Knowledge of typical IT service delivery including software delivery, enterprise applications, infrastructure services and help desk services required.
- Must be highly organized and possess excellent verbal communication and documentation skills.
- Strong listening skills required.
- Strong problem solving skills required.
- Must be proficient in Microsoft Office.
- Must be able to work weekends.
- Must be able to travel between campuses and extension centers.
Required Education:
- High school diploma/GED from an accredited institution.
- One + years of related work experience or equivalent, such as completion of 18 credit hours towards a degree in IT/Computer Science from an accredited institution.
- Experience in Higher Education preferred.
- Industry certifications for audio visual and computer support preferred.
Salary Grade: 16
Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule
Requisition Number: req4504
Posting Close Date: 5/24/2023
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