Job description

About HGS

We are HGS; a global BPM company with more than 21,600 employees spread across 6 countries making a difference to some of the world’s leading brands across verticals. Our mission is to innovate, optimise, and grow our clients’ business with the perfect balance of technology and people. The culture of growth, learning, support and mentorship, compassion, and dynamism are the pillars of every employee’s life at HGS.

Technical Support Advisor

Location: Work from Home

Contract Type: Permanent (Full-Time)

Be part of something special.

When you join us, you’ll become part of a well-established company that looks after its employees just as well as its clients and customers.

HGS is a leader in providing cutting edge customer experience and helping our clients to become more competitive. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology. HGS operates on a global presence with 44,000 employees in 7 worldwide locations.

Be supportive. Be personal.

As Customer Service Advisor you’ll be the very first point of contact for our customers. You’ll need lots of patience, but with your unflappable nature and personal approach, you’ll calmly reassure them that you’re there to help. The satisfaction you get from solving customer enquiries is one of the main reasons our advisors love coming to work every day. With our training and support, there are lots of opportunities to build and grow a long term career.

To be a brilliant Customer Advisor, you’ll need to have:

• Excellent listening skills and natural empathy
• Top-notch troubleshooting and problem-solving skills
• A genuine passion for customer service
• A professional telephone manner
• Strong communication skills, with a natural flair for conversation
• Resilience, understanding and patience
• Effective time management
• An openness to feedback and confidence working with others

As a permanent employee, you can look forward to the following:

• 20 days paid annual leave plus public holidays (increasing incrementally to 30 days based on tenure)
• A contributory pension scheme.
• Discounts with hundreds of major retailers and restaurants across the UK, plus free mobile phone insurance!
• Childcare vouchers

We’re committed to helping you develop a long and rewarding career with us. To ensure you have all the skills you need to succeed, we’ll provide you with excellent training and plenty of support throughout your time at HGS.

Job Types: Full-time, Permanent

Pay: £9.90 per hour

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