Position summary

Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow. We offer a highly competitive compensation and benefits program. Learn more about the benefits Metro offers.

This position provides frontline IT technical support to agency staff. Duties include greeting clients and helpdesk intake; PC, mobile and MAC support; assisting with hardware, software and network problems. If you enjoy providing great customer service and working with a supportive team of professionals then we encourage you to apply!

As the Technical Specialist I you will:

• 
  Configure and install computer and printer hardware and software, including both PCs and MACs in a networked environment.
• Interact with staff to troubleshoot problems, hardware and software.
• Install and configure software applications for PCs and MACs
• Diagnose problems using desktop tools from the computer to the wall jack.
• Move/change computers, including patch cables from computer to wall jack.
• Provide limited training and/or one-on-one consulting in the use of software packages.

Attributes for success:

• Provides excellent customer service
• Ability to understand the fundamental concepts, practices and procedures for troubleshooting, diagnostic testing and repair of personal computers – hardware and software; such as operating systems, applications, components
• A beginning understanding of networking fundamentals
• Ability to provide limited technical training to non-technical staff
• Ability to communicate effectively both orally and in writing
• Ability to remain calm in stressful situations

Diversity and inclusion: At Metro, we’re committed to hiring a workforce representative of the communities we serve, recognizing that a diverse workforce strengthens our organization. We invest in employees by supporting equitable and inclusive hiring practices, employee policies and training programs.

TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications:

• Associate degree in computer technology; AND
• 0-3 years’ experience working with computer users in a non-technical environment; OR
• We will consider any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of the position.

If this statement is true for you, then you may be ineligible to apply:

If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

Experience using and supporting the following technologies:

• PC and laptop platforms and peripherals (docks, monitors, etc)
• Network and wireless
• iPhone and Android smartphones
• Windows 10
• Microsoft Office
• Microsoft Office 365
• Microsoft Teams
• Microsoft domain networks and directory basics
• Helpdesk ticketing/support platform basics

COMPENSATION AND REPRESENTATION

Based on the Oregon Pay Equity Act requirements, Metro’s internal equity review process, and the candidates’ qualifications, the appointment will typically be made between $27.55-$31.90. The full-salary range for this position is $27.55 - $36.93 per hour.

This position is eligible for overtime and is represented by AFSCME 3580. It is classified as a Technical Specialist I (Download PDF reader). Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.

SCREENING AND EVALUATION
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application
• Responses to supplemental questions

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments
• Reference check

Additional Information

Questions?
Recruiter: Carrie Gundermann
Email: carrie.gundermann@oregonmetro.gov

ADDITIONAL INFORMATION
Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.

Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources 503-797-1570.

Pay equity at Metro: Every worker must get equal pay for equal work regardless of your gender, race, age or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Public Employees Retirement System (PERS): Unless otherwise stated in a collective bargaining agreement, Metro pays both the employee and employer portion of PERS contributions for eligible employees.

Veterans' preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Metro provides generous health care benefits that vary depending on the plan the employee chooses, bargaining unit affiliation and employment status. Metro participates in the State of Oregon Public Employees Retirement System (PERS).