Dealertrack , a Cox Automotive Brand, is currently looking for a Technical Customer Care Specialist I to join our team remotely!

Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions. Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.

Your Role:

• Provide client support and technical resolution via email, phone and other electronic communications.
• Troubleshoot and resolve all product-specific technical (hardware/software) problems.
• Verify proper installation and configuration of software.
• Answer policy and procedural questions.
• Provide training to clients in the use of system and applications.
• Other duties as assigned

Minimum Qualifications:

• High School Diploma or Equivalent
• 0-2 Years of Experience
• PC Hardware Troubleshooting
• Software Troubleshooting
• Problem Solving
• Organizational Skills
• Written Communication
• Telephone Etiquette

What We Look For (Preferred):

• Communication Skills
• Time management
• Ability to read a customer
• Interpersonal skills
• Multi-tasker
• Reliable and dependable

USD 17.26 - 25.91 per hour

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.