Infosys is seeking Salesforce Field Service Lightning (FSL) Principal Consultant having experience in Utilities, Telcom, Field service management (FSM) implementations - In this role you will interact effectively with Client executives, Product Owner, Business Analyst and Development team while owning the delivery of complex development items. You will be an expert contributing to different phases of the consulting lifecycle. You will be intensely involved in business process consulting; you will define the problem, propose and create the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

This position is based out of Oakland, CA. Candidate can be located within commuting distance of this location or can also work remotely from anywhere in US during PST hours. This position may require travel to project locations.

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience in Information Technology
• Experience in Utilities Field Service management Area.
• Experience working in Salesforce Field Service implementation and/or support projects.
• Certified on Salesforce Administrator and/or Platform Developer modules.

Preferred skills and experiences:

• Around 6+ years of overall work experience in Utilities Field Service management Area.
• Extensive experience of working on and leading Salesforce Field Service (FSL) Cloud implementation and support projects.
• Knowledge and experience in building integrations in Salesforce with multiple other source systems.
• Technically strong in designing, building Lightning Web Components LWC, APEX classes.
• Experience in business process automation.
• Should independently interact with Business stakeholders to define the User requirements and map the requirements to the Product suite.
• Proven experience in Requirement Gathering, Solutioning and hands on Configurations.
• Knowledge on any other FSM products like ClickSoftware, Oracle Field Service Cloud, MS Dynamics FSM etc.is an added advantage.
• Designing, building and supporting integrations with different edge systems.
• Experience and desire to work in a management consulting environment that requires regular travel
• Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.”