Job description
This role may also be located in our Playa Vista, CA campus.
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 3 years of experience in a customer-facing role, interfacing with executive stakeholders, or leading customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
Preferred qualifications:
- MBA or Master’s degree in a management, technical, or engineering field.
- 7 years of experience in customer-facing role.
- Experience translating business requirements into technological solutions, collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Experience collaborating across business units internally and with enterprises, and experience in application or workload migration to public cloud providers.
- Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent communication, presentation, problem-solving, and management skills.
About the job
As the Technical Account Manager, you will help customers successfully adopt Google Cloud products, and guide them through the strategic and technical facets of their cloud transformation journey. You will manage the successful delivery of Professional Services engagements to lead customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, and more. You will engage with diverse stakeholder groups, including executives of enterprises, and a cross-functional and geographically dispersed team.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $150,000-$238,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and lead feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches. Partner with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues or escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.
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