You will be passionate about travel; you build rapport quickly and you have a customer-centric view of the world. These aspects will come through in all your interactions whilst delivering the best possible customer service, whether on the phone, by email or by chat. In return we offer you a great and creative working environment, a good benefits package and an intensive training programme to help your journey here at Trip.com reach new heights. The standard working pattern will be 37.5 hours per week. You will work shifts on a rotation basis including weekends and public holidays.
Core Responsibilities Serve clients in our energetic contact centre on different Trip.com Flight products and answer questions on their bookings. Solve problems for clients via Call, Chat and Email. Handle customer problems with empathy and patience in a goal-driven environment. Work as part of a high-performing team, supporting and helping colleagues when required. Attend regular team huddles. Keep up to date with latest promotions and initiatives. Read, understand and follow the Company Policies and Procedures. Assist in ad hoc assigned projects

Essential: Experience working in call centre At least 2 years of supervisory experience (preferably in call centre) World class customer service skills and experience. Must be fluent or proficient in English and Portuguese, both spoken and written. Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills. Troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes. Ability to listen and build rapport quickly. Enthusiastic yet conscientious and diligent approach to work. Completer-finisher with a good attention to detail.
Desirable: Ability to touch-type. Flexible approach to working. Passionate about travel! Previous experience within Travel or Hospitality