Job description

Our opportunity:

Our business thriving in large part due to our ability to communicate to prospects about our products, services, and experience in niche markets. Our culture is built around the motto, “we serve those who serve others.” We serve more than 6,900 churches and non-profits across a nine-state region.

Long-term relationships are important to us. As such, our opportunity is best suited for those seeking a career not just a job. We offer competitive earnings and benefits with opportunities for rewards as your ability to contribute increases. An often-cited benefit is work/life balance.

Essence of the Role:

Reporting to the IT Manager, the Systems Support Specialist has the following duties:

· IT Support

Monitor IT support email

Assist with low-level support requests

Open tickets with MSP or relevant vendor support teams for higher-level needs

Ensure backups are occurring and schedule backup test with MSP

· MS Exchange Administration

Update mail-flow rules and mailbox access to accommodate staff needs

Periodically check spam filter for customer emails that may have been
quarantined

· Computer Hardware Setup and Maintain Inventory

· Phone System User Setup and Updates

· Administrate Building Access Schedules and Fobs

· Maintain Information Systems Integrity

Format data and perform bulk database updates

Ensure success of update and fix errors

Perform individual record updates

· Learn Information Systems and Tools and Provide Assistance and Training to Users

· Generate Reports

Run and format data outputs

Update report calculations and summaries

Ensure report accuracy before sending to report users

· Other duties as assigned by IT Manager

Education, Skills and Experience

· IT or Business college level degree is a plus

· 3-5 years relevant work experience and 1-2 years relevant IT or Systems experience

· Advanced level of proficiency with Word, Excel, Outlook;

· Experience with Information Systems and Databases

Preferred 2-3 years of Salesforce experience

SQL experience a plus

· Ability to accurately manage a high volume of detailed information

· Establishes and maintains professional rapport with teammates

· Maintains a professional presence in all communication

Physical Demands and Work Environment

· Physical demands: While performing the duties of this job, the employee is occasionally required to walk; stand; sit; use hands; reach with hands and arms; balance; and stoop. The employee must occasionally lift and/or move up to 25 pounds.

· Work environment: Fast paced, minimal noise, team orientation.

About Bitner Henry Insurance

Founded in 1938, Bitner Henry is now a third -generation family owned and operated insurance agency that retains the core values of professionalism, integrity and caring. Now serving insurance needs in a nine-state region, Bitner-Henry provides personal, business, church, and social service insurance to meet their client needs. You can learn more about Bitner-Henry at www.bitnerhenry.com.

Job Type: Full-time

Pay: $22.00 - $32.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Hagerstown, MD: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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