Job description

Responsibilities include troubleshooting hardware, software, and server operating system issues, as well as ensuring that all computing operations run with optimal performance and security. This includes but not limited to maintenance of server and desktop computers and related equipment in an Active Directory environment, the creation and maintenance of user accounts across our affiliate domains. Have familiarity with PBX systems, architectures and concepts. Identify problems, troubleshoot, and provide advice to assist users. Coordinate with other IT areas to resolve problems as necessary.

Monday-Friday 8a-4p

This position will require travel between East Moriches, NY and Port Jefferson, NY.

Responsibilities

• Support and maintain in-house computer systems, servers, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment.
• Troubleshoot problem areas in a timely and accurate fashion, and provide to Helpdesk Staff training and assistance where required
• Perform analysis and diagnosis of routine server problems, recommend and implement solutions
• Install, configure, test, maintain, monitor, and troubleshoot server hardware and software
• Provide support in Virtual Desktop, VMware, and Microsoft Remote Desktop environment
• Support client network connectivity (wireless and wired), business applications, E-mail, and printing.
• Perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
• Perform periodic system maintenance
• Assist the telecommunication technician when needed, and provide backup duties as required
• Place vendor service calls when necessary to resolve hardware or software failures
• Provide second tier technical support to Helpdesk staff and end-users
• Maintain and update job knowledge on new technology to support company through technological growth
• Maintain the inventory of all IT assets
• Strong problem solving and analytical skills.
• Great communication skills, in-person and virtually. Be able to communicate to non-technical and executive level employees
• Good organization skills, be able to prioritize issues

Requirements

• 3-5 years of experience working in an IT support capacity
• 1-3 years of experience with operating systems, Windows server 2012 and up, Windows 10 and up.
• Working knowledge of several areas including Microsoft Active Directory, Office 365, Windows Administration, networking.
• Familiarity with network security, firewalls, enterprise backup systems, VOIP telephone systems
• Basic understanding with networking protocols - DNS, WINS, DHCP, VPN, TCP/IP.
• Working knowledge of networks, of LAN and WAN configurations and concepts
• Experience with backup, anti-virus, anti-spam, and spyware technologies
• Experience with Linux operating system and architecture.
• Working knowledge of virtualization, VMWare, or equivalent
• Strong verbal, written and interpersonal communication skills
• Possesses outstanding analytical, organizational and problem-solving skills with a flexible approach.
• Ability to work independently as well as cooperatively in a team-oriented environment
• Ability to work closely with users and other IT professionals to identify, analyze and resolve system problems
• Ability to successfully interact with other IT professionals and end-users
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• Vendor Certifications, CompTIA Net+, A+,Security+, VMware, Microsoft

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Work Location: One location

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