Job description

The Role

In an exciting and fast-paced work environment, the System Engineer I is responsible for the design and implementation of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.

We have a compassionate and fun-loving culture and seek employees who thrive under those conditions and promote those values.

Essential Responsibilities

• Provide IT support relating to issues with the internal systems and network infrastructure.
• Support services for Microsoft related technologies: Windows Server, Active Directory, Exchange, SQL, SharePoint, File permissions, etc.
• Support services for virtualization technologies: VMware, NetApp, and Microsoft.
• Provide technical services and support at the network level: WAN/LAN connectivity, routers, firewalls, and security.
• Administer hosted and cloud solutions for customers using technologies that meet their requirements.
• Support disaster recovery solutions.
• Utilize remote access solution support: Cisco VPN, Checkpoint VPN, and Terminal Services.
• Document maintenance for all computer systems and network infrastructure.
• Communicate with customers as required by keeping them informed of incident progress and notifying them of impending changes or agreed outages.
• Track incidents and projects using the help desk ticketing system ConnectWise.
• Position requires being a part of an after-hours on call support rotation.

Additional Responsibilities

• Provide and deliver exceptional customer service by ensuring complete customer satisfaction.
• Ability to work in a team and communicate effectively.
• Apply good judgement and escalate service or project issues in a timely manner.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

Competencies

• Interpersonal skills such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Self-motivated with the ability to work in a fast-moving environment.
• Comfortable with communicating with all levels of management, business, and technical users.
• Demonstrated ability to exercise judgement and work independently or as a member of a team.
• Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment.
• Ability to work indiscriminately with various individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Educational and Professional Qualifications

• Bachelor’s degree in Information Technology or a closely related field is preferred.
• 1-3 years of experience as an IT Support Specialist or System Administrator.
• Professional IT certifications such as Microsoft MCP, CompTIA A+, Network+, or Security+ preferred.

About InterDev

Since 1980, InterDev has been providing professional Information Technology Management Support and Security services for commercial businesses, government entities/municipalities, non- profits, and a variety of organizations across the Southern and Mideastern U.S. In addition to managing and hosting IT operations for our valued clients, we are an industry leader in Geographic Information Services and Telecom/VoIP platforms. InterDev is a proud Microsoft Gold Certified Partner and Barracuda Networks Certified Diamond Partner.

We work hard, embrace high standards in our quality of services model, and take pride as a pacesetter in our industry. Here at InterDev, we care about our associates. We are dedicated to:

• Work/life balance
• Job satisfaction
• Professional development opportunities
• Health & wellness

We offer comprehensive benefits which include 401(k) with employer contributions, health, disability, and life insurance. We support our team members’ professional development with company funded continuing education programs, employee incentives, and hands-on experience in a wide variety of configurations, systems, and application environments.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This is largely a sedentary role; however, some filing may be required. There will be prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds occasionally.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Days and hours of work are generally Monday through Friday, 8:30 a.m. to 5:30 p.m.

Additional Eligibility Qualifications

Candidate must successfully complete background screening and drug screening upon acceptance of position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

InterDev LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Buffalo Grove, IL 60089: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary expectations for this role?

Experience:

• Active Directory: 1 year (Required)
• Virtualization: 1 year (Preferred)

Work Location: Hybrid remote in Buffalo Grove, IL 60089

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