Job description

Reaching out to those in need is more than a career; it's a calling.

If you share our philosophy, come share our success and exceptional growth potential. We are looking for engaged, talented people to join the HarmonyCares (formerly USMM) family of companies.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home.

Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”

Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.

Position Description

The System Engineer, Servers is responsible for the install, manage and operations of the server, storage and virtualization environment, and all necessary applications. This person will provide the crucial technical expertise to support the company’s business objectives.

Essential Duties and Responsibilities

• Responsible for all Windows, Linux, load balancer and AIX Servers
• Responsible for install, manage, and support DNS, DHCP, Exchange, Lync, Active Directory
• Provide and maintain a solid infrastructure for all mission critical applications
• Manage, maintain, and support the SAN, storage and backups environments
• Support VMWare Virtual Server environment with ~ 200 servers in two data centers
• Support VDI (Horizon View) environment with PCoIP
• Implement and administer proactive measures (maintain backups, antivirus, daily system checks, logs, alerts, etc.)
• Manage all the automation efforts for all processes, application and technologies
• Efficiently collaborate with all other technical teams and business units to resolve all issues and provide solid resolutions to tickets in timely manner
• Escalate, as appropriate, to management or other teams any incident needing additional resources or management awareness, maintaining ownership of the issue
• Develop and maintain formalized documentation on all aspects of systems maintained
• Efficiently manage and run IT infrastructure projects from requirements gathering, building and documenting
• Build, manage and improve necessary processes to achieve expected performance and uptime
• Work with business partners to build, maintain and test disaster recovery and business continuity plans
• Maintain a solid understanding of emerging technology in all areas responsible for
• Build and manage relationship with outside vendors to support their products that we utilize
• Work with various groups in the organization to develop and implement IT and business projects as required
• Collaborate with cyber security team, implement and maintain appropriate security practices for all managed technologies
• Mentor and train all support engineers in all technological aspects that is needed
• Will participate in rotating 24x7 on-call rotation with a 30 minute response time
• Being available when needed for after-hours/weekend maintenance, support and projects

Required Knowledge, Skills, and Experience

• Bachelor’s degree in Information Technology related fields or equivalent experience as outlined below
• 2+ years’ experience in Microsoft Server & Client environment working with some of the following: M365, AWS, Azure, Load Balancers, Scripting, Routing/Switching and/or Firewalls
• Experience designing and implementing virtualization technologies/VDI experience with VMware, HyperV, Citrix or other
• Experience with Infrastructure/Networking of servers, workstation, mobile devices, printers, Active Directory, GPO & Security Groups
• Experience managing/administrating with SAN Server/Virtual Server Storage
• Experience in vulnerability management, patching technologies & Database Management (MS SQL, Oracle, MySQL, etc…) experience
• Working in a team environment, doing whatever it takes to get the job done, and demonstrated improvement in personal and team performance with customer service focus
• Team-oriented, good at sharing and asking for help when needed
• Self -motivating, needs to be able to stay on task and work diligently without constant supervision
• Demonstrated ability to adapt to new technologies driven by customer projects

Preferred Knowledge, Skills, and Experience

• Microsoft and/or VMWare certifications
• Experience in SharePoint, PowerShell, and SCCM
• Experience installing software/hardware, day-to-day support and architecture experience is a plus

Won’t you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare - within proven care models – to elderly individuals and those with complex medical issues, who are the forefront of everything we do.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Troy, MI 48084: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• M365, AWS, Azure, Scripting, Routing/Switching & Firewalls: 2 years (Required)
• VDI experience with VMware, HyperV, Citrix or other: 2 years (Required)
• Infrastructure/Networking of servers: 2 years (Required)
• patching technologies & Database Management: 2 years (Required)

Work Location: Hybrid remote in Troy, MI 48084

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