We're a Good Family to Know:

Preferred Family Healthcare (PFH) is a community-based healthcare organization that offers a full array of integrated services, serving more than 100,000 individuals each year in nearly 100 locations throughout Missouri, Oklahoma, Kansas and Illinois.

Our greatest reward has been the opportunity to serve families and communities in need for the past 40 years. At PFH, our future is brighter than ever! With changes in leadership, focused priorities and strong core values, PFH remains a “Good Family to Know!”

Your role at PFH:

As the System Director of Process Improvement, you are responsible for working with Continuous Quality Improvement (CQI), Regional and Service Line Leadership/Programs to ensure operational and overall program performance is data-driven and results oriented. You will supervise Regional CQI Partners(s) supporting Service Line Leadership/Programs through coordinating logistics and providing timely feedback of noted trends related to environment and quality service delivery with intent of promptly mitigating risk and enhancing quality services provided to persons served. In conjunction with Regional and Service Line Leadership, you will explore value based care to increase positive outcomes.

You will:

• Collaborate with all functional CQI department teams to create robust processes supporting the Brightli (Burrell Behavioral Health, Preferred Family Healthcare, etc.) structure.
• Research and develop quality improvement systems that support quality services leading to enhanced and improved outcomes, provider and client experience.
• Hire, train, supervise and support Process Improvement and/or CQI personnel responsible for process improvement and quality management monitoring processes and functions.
• Create and implement a quality improvement system in conjunction with the whole of CQI and Regional and Service Line Leadership; identifying meaningful measures that are indicative of improved functioning and quality of life for persons served.
• Create and support a system seeking effective process improvement methods.
• Support the communication on a quarterly basis (at minimum) with all regional and program leadership regarding trends identified with outcomes/satisfaction of clients/employees/stakeholders and develops plan in conjunction with leadership to impact program performance in a positive manner.
• Participate in Monthly and Quarterly CQI Meetings in conjunction with Regional CQI Partners, local leadership and CQI Team.
• Assess and survey service delivery sites and/or service delivery platforms to ensure that they are maintaining Brightli quality standards.
• Facilitate process improvement and change management process for service line(s) to ensure consistency in processes and practices throughout the Brightli system.
• Provide support in preparing for audits, site reviews and certifications.
• Monitor assigned personnel to ensure timely completion of work, and the effective implementation of collaborative, professional and effective working relationships with service and administrative personnel.
• Support assigned personnel in efforts to attain and enhance needed skills to effectively carry out the CQI framework.
• Plus much more!

We think you'd be great for this role if you have:

• 
  a Master's Degree in social work, counseling, psychology, psychiatric nursing, or a closely related field, who has at least four (4) years professional experience in behavioral healthcare, rehabilitation of substance abuse or mental health

OR

• a Masters Degree in a related field; such as Healthcare Administration, Quality and Safety, Business, etc.

• a professional license in good standing with respective state boards, if applicable.
• At least 4 experience in healthcare Compliance, HIM, Quality Management, Risk, Clinical/Counseling, or other related healthcare professions.
• At least 3 years supervisory experience, or experience leading teams or projects.
• Certification or experience in quality and project management tools and methods, including Lean Six Sigma, Project Management, or other techniques. Knowledge of CARF standards is also preferred.

You'll love being a part of our family because:

Our associates are our most valuable asset! We understand the role their satisfaction plays in the quality of services they provide. Through encouragement, our associates are empowered to optimize their strengths through ongoing training to ensure they are equipped and feel competent to serve our clients.

Our eligible associates enjoy some of the following PFH Perks:

• Comprehensive medical, dental, vision, life insurance and disability plan options
• Competitive 401(k) Retirement Savings Plan – up to 5% match!
• Company paid basic life insurance
• Paid Time Off Program for vacation, holiday and sick time
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement
• License/Certification Reimbursement

Our human resources team wants to let you know what's required:

Employment is conditional upon the receipt of appropriate background checks. Upon offer of employment, you must grant permission for Preferred Family Healthcare to verify accuracy, legitimacy, and results in regards to the following conditions of employment:

• Background check that includes criminal history and abuse/ neglect.
• Motor vehicle driving record check.
• Education and license/certification verification (if applicable).
• Employment and/or personal reference checks.