Job description

Full Job Description
Director of Quality Control (West Fort Worth & Aledo Texas)

About our firm:
Poolman Enterprises, Inc. is an aquatic equipment and service company located in Fort Worth,Texas. We are residential and commercial watershape specialists. Poolman Enterprises, Inc. installs and services state of the art equipment from a myriad of major manufacturers from all around the world. We also provide the highest and most professional level of aquatic pool care and maintenance in the region. We offer a stable, year round work environment with training programs and amazing opportunities for rapid advancement. We are currently seeking a detail-oriented person that has a diversity of skills in sales, customer service, general aquatics, basic water chemistry, water filtration systems, sanitation, pool/spa controls, troubleshooting, & repairs. The ideal candidate will have industry experience in pool service, repair, renovation and is a person who has a sense of ownership in their work. Don’t miss this opportunity to further yourself in the fun aquatics industry and work with the best!

Position summary:
The Director of Quality Control position ensures the services we offer to our customers are being delivered to the level of our high standards. The ability to identify repair items that need to be repaired, replaced, or upgraded for the betterment of the customer. Identifying an issue, reporting the issue to the department manager and the ability to remedy the issue if needed. Also included, ensuring our warehouse and vehicles are in the best condition possible at all times.

Essential duties & responsibilities:

• Ensure a high level of quality in the service and repair departments
• Daily company wide fleet inspections
• Estimate and seek approval for service upgrades, repairs, and renovations
• Ensure facility cleanliness
• Develop processes for maximizing efficiency in the role
• Monthly mileage report data to Office Manger
• Develop and maintain a vehicle inspection sheet that includes maintenance, damage evaluation, and cleanliness
• Customer interaction/customer service
• Troubleshoot/diagnose equipment errors, technical problems, and determine proper solutions
• Electronically complete field service reports with our easy to use, state of the art industry specific software
• Attend pertinent training seminars and educational classes (paid)
• Promote positive customer relations
• Maintain a company issued, new model service truck in a clean, organized manner
• Assist other team members when necessary
• Maintain a clean and professional appearance at all times

Competencies required:

• Utmost professionalism and integrity
• Impeccable customer service skills
• Cleanliness
• Mechanical inclination
• Independent thinking
• Self motivation
• Outstanding attendance
• Trainability
• Personal accountability
• Computer literacy
• Planning and organizing
• Troubleshooting and creative thinking
• A strong willingness to learn, often on one’s own time
• Tolerance to hot and cold outdoor environments
• 90% of the tasks associated with this position will be performed in the field by one’s self, so the ability to effectively self-manage with limited oversight is imperative.

Education and experience:

• A college degree, electrical, or plumbing license will fetch top pay
• HS diploma required
• Experience in any of the following industries is a huge plus: aquatic, plumbing, electrical, HVAC, irrigation, controls, troubleshooting
• Any candidate that is mechanically inclined is urged to apply

Requirements:

• Willing to undergo and pass a criminal background check
• Possess a basic set of hand tools, sockets, and cordless saws/drills

Licences & certifications:

• Clean drivers license with no moving violations in the last 3 years
• CPO (Certified Pool Operator) Preferred to already have a CPO license, but it can be obtained after employment.

Schedule:

• Monday-Friday
• 7-9 hour daily shift

Benefits:

• Starting pay up to $85,000 annually
• Commission based sales bonus. 2.5% of total sales after goals are met
• Lucrative tax deferred investment program with 3% company match
• Health Insurance
• Paid time off
• 7 paid holidays

Job Type: Full-time

Pay: Up to $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Fort Worth, TX 76126: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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