Job description
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Software Support Manager
The Software Support Manager will manage day-to-day activities within the Software Support team while keeping leaders informed of potential trends on inbound support incidents, volume spikes and any risks/challenges the team may encounter. He or she will have direct reports and work with team lead to deliver progress meetings and develop frontline team members. This person will effectively communicate with different teams throughout the enterprise to remove roadblocks to customer issues. The manager will effectively work with clients and assess work to ensure it is handled efficiently. The Manager will manage daily duties and deliver projects and deliverables to increase effectiveness of department. He or she is innovative and can run experimentation to improve process.
- Leads frontline staff in support of financial institution partners. Develops team to enable client delight as measured by tNPS.
- Mentors / coaches staff on quality of work and can identify and help with skills development to progress team to the next level.
Works with and understands product team they are managing. Can remove roadblocks to issues with vendors and hosts.
- Works with upstream product team on assigned products to remove client pain points.
- Understands release process and team preparation for all new software releases for product team supported.
- Can manage and deliver on VOE experience and skilled at career powers management for staff.
- Performs necessary CRM report management to ensure work completion and minimizes aging and escalated client issues.
- Ensures audit and compliance on the team's work. Proactively coordinates client issue resolution meetings between multiple internal organizations daily.
How do we do it all? With iNCRedible people like you. A career here means embracing_ our culture and shared values always seeking new adventures, and carving your own path. We've been around for more than 1 30 YEE and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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