Job description
As a member of this fast-paced, leading-edge database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes but is not limited to user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.
As a Support Technician, with the Ambulatory team you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds, and changes for end-users with limited support. Finally, as a support technician of this fast-paced Ambulatory team, you'll support multiple locations ranging from Eastern Shore to Richmond. Travel is required. You will work on a team that delivers technical support for internal and/or external customers. The support technician will provide PC workstation support to the computer user population at different locations
As a Support Technician, with the Ambulatory team you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds, and changes for end-users with limited support. Finally, as a support technician of this fast-paced Ambulatory team, you'll support multiple locations ranging from Eastern Shore to Richmond. Travel is required. You will work on a team that delivers technical support for internal and/or external customers. The support technician will provide PC workstation support to the computer user population at different locations.
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