Job description

Principal Responsibilities

• Provide standard and complex technical support for software installation, deployment, security, and licensing inquiries
• Create, update, and maintain automated-build scripts and installations scripts
• Test developmental and beta versions of HTRI software to improve and update software security
• Develop internal documentation and training for software installation and security
• Develop technical documentation, FAQs, webinars tutorials, and training for end-users on installation and security issues
• Act as the point person of the tracking system for technical support inquiries

Qualifications

• BS, Computer Science or Business Information Systems and two years of experience in Help Desk environment OR five years of experience in Help Desk environment
• Detailed knowledge and two years of professional experience with software security systems and installation processes
• Strong knowledge of Microsoft Operating Systems and ability to troubleshoot installation, dependency, and registry issues.
• Working knowledge of relational databases including SQL or MySQL preferred
• MCP, MCSA/MCSE, A+, Network+, Security+, or Help Desk certification preferred.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 4 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Navasota, TX 77868: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.