At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Happy Returns is solving the #1 pain point of e-commerce: returns. We do this by providing a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista® return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots.

Job Description:

Happy Returns is experiencing rapid growth in our Return Bar® network, and as a part of the Location Operations Team, our Support Operations Manager will play a critical role in our future success. We are looking for an eager operations and project manager to lead our day-to-day location support functions and their growth into established internal operations. This is a unique opportunity to impact a large operation at the center of a rapidly growing logistics and technology company.

Reporting to the Location Operations Manager the Support Operations Manager will:

• Play a key role in developing and executing our day-to-day location support strategy focused on creating an effective and streamlined operation with the ability to quickly scale
• Manage two location specialists carrying out ongoing support and process control functions
• Facilitate collaboration with the Enterprise team on escalated requests, progress of onboarding & offboarding locations, and partner-wide initiatives or requests
• Management of inventory and vendors for all devices and supplies
• Lead implementation of new processes and operating procedures for ongoing support and process control functions
• Continually improve and build upon existing processes by identifying areas of improvement and designing solutions with measurable impacts
• Analyze and oversee reporting and work cross-functionally with team members and key departments to resolve trending operational issues at Return Bars

Requirements

We are looking for someone with:

• B.S. or B.A. degree
• 4-7 years’ experience in operations management and process improvement in a fast-moving environment
• Experience in an ultrafast-scaling organization and/or excitement to be a part of one – we are disrupting a multi-billion-dollar industry and are expecting tremendous growth in the near-term
• Proven analytical aptitude and advanced excel skills to aid the development and pursuit of growth-oriented ideas.
• A get things done attitude with the ability to pursue work independently and manage high quality results with little oversight.
• Excitement for working in a start-up environment with high level of ambiguity and change
• Strong desire for continuous improvement as well as a personal, lifelong learner mentality
• Fully remote position but willingness to travel up to 10% of the time

Benefits

Compensation for this position includes competitive pay and equity as well as a comprehensive benefits package that includes medical, dental, vision and paid vacation. We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.

We believe we work more productively and our jobs are more enjoyable when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $64000 to $156750

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.