See yourself at Radian? We see you here too.

At Radian, we see you. For the person you are and the potential you hold. That’s why we’ve embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best – and at Radian, we’ll give you our best right back.

Position Supports Mountain or Pacific Time Zones - Candidates must be willing to work those hours.

See Yourself as a Support Engineer I

Support Engineers handle technical requests and solve problems with Radian's applications as reported by end users and customers. Your primary responsibility is troubleshooting and resolving errors, and throughout this process you will log details, populate the knowledge base and provide customers with updates. When not fixing issues, you will assist other engineers by contributing to product development and improving processes.

See the Primary Duties and Responsibilities

• Provide Support to our SaaS platform customers and delight them along the way.

• Support application issues and outages through troubleshooting, creating enhancements, fixing Bugs and Defects.

• Perform application monitoring for availability, performance and quality.

• Participate in regular rotations for weekday and weekend on-call coverage, providing emergency support to our SaaS customers, or working with Ops team to coordinate incident communications.

• Create and update documentation based on customer interactions.

See the Job Specifications

Knowledge:

• 2+ years of experience in a support or other service-oriented customer facing role.

• You are experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.

• You have experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.

• You're comfortable using support platforms such as ZenDesk and Jira.

Skills and Abilities:

• You are experienced in writing support content.

• You are a natural communicator and delight in using those skills to help others.

• You love exploring new technologies and figuring things out the hard way.

• You enjoy solving many small problems per day.

Prior Work Experience

• Technical: 1 - 3 years

Education and Credentials

• Required: Bachelor’s Degree, Concentration in Comp Science, Info Systems Mgt

See Your Location

Radian is committed to a flexible work environment for many of our roles. This is a *Work From Anywhere* role meaning you have the flexibility to work from home (or another designated workspace that fits your needs).

This role provides additional flexibility should you want to work on-site at a Radian office. Explore our office locations here and let your Talent Acquisition Partner know you would be interested in working on-site.

• Work From Anywhere is subject to Radian’s Alternative Work Policy and business needs.

See Why You Should Work With Us

• Competitive Compensation: anticipated base salary/hourly rate from $52,200 to $85,800 based on skills and experience. This position is eligible to participate in an annual incentive program.

• Our Company Makes an Impact. We’ve been recognized by multiple organizations like Bloomberg’s Gender-Equality Index, HousingWire’s Tech 100, and The Forum of Executive Women’s Champion of Board Diversity. Radian has also pledged to PwC’s CEO Action for Diversity & Inclusion commitment.

• Rest and Relaxation. This role is eligible for 20 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holiday in support of our DEI culture.

• Health & Welfare Benefits. Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.

• Prepare for your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP)

• Paid Parental Leave. An opportunity for all new parents to embrace this exciting change in their lives.

• Employee Assistance and Discount Programs. From helping you navigate the healthcare system, to providing resources and assistance to parents and caregivers of children with development disabilities, to scoring discounts with thousands of retailers.

• Pet Insurance. To help protect our furry family members.

See More About Radian

Radian is a fintech servicing the mortgage and real estate services industry. As a team, we pride ourselves on seeing the potential of every person, every idea and every day.

Seeing each other at Radian goes far beyond our open, flexible culture. It means seeing our people’s potential – and creating inspiring career paths that help them get there. Or seeing new pathways and innovating for the future of our industry. It means seeing each other for all that we are. And it means seeing our purpose as one that extends beyond the bottom line – having an impact on communities across the country to help more people achieve the American Dream of homeownership.

We hope you’ll see yourself at Radian. See more about us at Radian.com.

Defining Roles for Radian's Future

Understanding the qualities and characteristics that define a Leader and an Employee is important to building our future-fit workforce. Radian's future is only as bright as its people. For that reason, our People Plan includes profiles to support the qualities and characteristics that each Leader as well as each Employee should embody upon hire or via development.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

Equal Opportunity Employer Details

View the "EEO is the Law" poster [Link]. View the "EEO is the Law" Supplement [Link]. View Pay Transparency Nondiscrimination Provision [Link].

Accommodation

Whether you require an accommodation for the job application or interview process, Radian is dedicated to a barrier-free employment process and encourages a diverse workforce. If you have questions about the accommodation process, please e-mail careers@radian.com.