Job description
Job Description:
Company: EZFacility
Job Profile: Customer Success Specialist
Job Title: Customer Success Specialist
Management Level: Individual Contributor
Customer Success Specialist
EZFacility
Remote, USA
COMPANY
Since 2003, EZFacility, a division of Jonas Software, has been a leader in scheduling, management and membership solutions for sports, health and fitness facilities around the world. Our software-as-a-service (SaaS) offerings enable companies to simplify and streamline their operations, improve the efficiency of their staff, and increase their bottom-line.
EZFacility is headquartered on Froehlich Farm Blvd. in Woodbury, New York, and we have sales and support offices in Canada & England. EZFacility’s vision is to be the branded global leader in Scheduling, Management and Membership SaaS solutions. Our goal is to be recognized by customers and respective industry stakeholders as a trusted provider of "Software for Life" in the areas of technology, product innovation
JOB RESPONSIBILITIES
EZFacility is seeking a Support and Training Representative to join our team. The ideal candidate will focus on onboarding and training new EZSignUp accounts and supporting existing accounts. When they are not training or supporting the EZSignUp product, their focus will shift to general EZFacility support inquiries. This is a pivotal hybrid role in which you will be assisting EZFacility users in a variety of mediums based on their unique needs. Reporting to EZFacility’s Support and Training Manager, the core responsibilities are:
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JOB QUALIFICATIONS
The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving and taking ownership until resolution.-
High school diploma or equivalent required, college degree preferred -
Previous customer service/support and basic technical experience required
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Ability to prioritize and multi-task effectively (39)
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Strong verbal and written communication skills (67)
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Ability to work and research independently with minimal supervision (53)
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A strong work ethic and the capacity to succeed in a fast-paced environment and meet deadlines (53)
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Develop and maintain relationships with fellow team members (29)
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Demonstrate patience when working with clients to resolve outstanding issue(s) (41)
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Ability to prioritize and multi-task effectively (projects/support cases/implementations) (50)
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Strong phone and active listening skills (33)
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Video editing experience is an asset
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Knowledge of Zendesk is preferred
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Knowledge of Salesforce.com is an asset
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Prior experience in the software industry a plus
The Support and Training Representative will be required to communicate with customers via phone, zoom, email, and chat. They may occasionally be required to work outside of normal business hours to provide support to customers in different time zones.
If you are passionate about providing exceptional customer support and training and are excited about the opportunity to work with a growing software company, we encourage you to apply for this position.
Competencies
Integrity and Trust (29)Patience (41)Drive for Results (53)Written Communications (67)Priority Setting (50)Listening (33)
IS THIS YOU?
To apply for this position, submit a resume along with any relevant design samples and/or portfolio to:
jobs@gjonas.com
“An Equal Opportunity Employer” -
Business Unit:
EZ Facility- USA
Scheduled Weekly Hours:
40
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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