CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for, and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow.

We are actively looking for a Supplier Performance Management Consultant to join us and support CSAA IG in achieving our goals.

Procurement’s mission is to provide value to the business through our supplier activities. The Supplier Performance Management Consultant will report directly to the Procurement Center of Excellence and is well-versed in the organization's procurement processes and procedures. They will act as the main point of contact for managing supplier performance and the governance created.

They will lead the daily Supplier Performance Management operations, are responsible for Supplier performance reporting and analytics, they will act as the primary liaison to business partners and coordinate internal and external communications on Supplier Performance needs.

Activities – Drive the Supplier Performance program, create segmentation/stratification oversight, produce scorecards, analytics & reporting.

This role is responsible for increasing CSAAs overall capabilities, and consistency, as it relates to managing supplier relationships. This includes the development and delivery of training for business areas across CSAA and acting as a subject matter expert to assist business leaders as they develop their Supplier management skills and/or need assistance with Supplier performance issues or problem solving.

This role will work closely with the business, Third-Party Risk, Legal and Finance to streamline processes, while reducing risk.

This role does not have direct people leadership responsibilities.

Your Role:

Lead the daily Supplier Performance Management operations

• Build Supplier Performance Management Program based on CSAAs maturity level and need

• Create a segmentation/stratification tiering to know which suppliers require management

• Create one preferred avenue for CSAA to communicate to suppliers

• Maintain and improve existing policies to ensure clarity and applicability

• As subject matter expert act as a resource to business leaders as they manage supplier relationships, engaging as necessary to solve problems and suggest ways to make improvements.

• Develop and deliver training for business areas across CSAA to assist business leaders as they develop their Supplier management skills

• Provide ongoing assistance with Supplier performance issues or problem solving.

• Take responsibility for a subset of suppliers who need active performance and engagement management

• Facilitate handoff process of a signed agreement to the business area ensuring a clear understanding of their, and the suppliers’ responsibilities

• Monitor contracting structures to ensure effectiveness, manageability, and the sharing of trends which may provide opportunities for improvement

• Internal and external reporting of SLA/scorecard results linked to actions to improve

• Work closely with the business, Third-Party Risk, Legal and Finance to streamline processes, while reducing risk.

What would make us excited about you?

• 6+ years of experience in full lifecycle procurement, supplier management, vendor management and sourcing of equivalent combination of Procurement and consulting experience

• Experience as a Supplier performance manager or Program Manager

• Prior experience in building or enhancing a Supplier Performance Management program(s) and deep experience and recognition as a SME

• Proven success increasing Supplier Performance, compliance and expanding the number of suppliers managed across an organization

• Team player at executive levels who collaborates with business units and functional partners (i.e., IT, finance, HR, legal)

• Excellent communication skills and listening skills enabling the stakeholders to align with our supplier programs and provide full support

• Project management skills, the ability to translate supplier performance issues into goals and metrics, and the ability to generate support for programs amongst stakeholders.

• Ability to implement new programs, technology and change management

• In-depth knowledge of sourcing and procurement principles and industry best practices

• Strong influence skills across organizations to enable a change in behavior

• Courage to recommend decisive actions that are not aligned with historical beliefs

• Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. CSAA IG is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if you meet most of the requirements (not all) and this is a role that would make you excited to come to work every day.

Education, Work Experience, Licenses & Certifications

Required Qualification:

• BS/BA degree in relevant area such as Business Administration, Supply Chain or Finance required or 4 years equivalency in addition to Min Qual Exp or Associates Degree plus 2 years in addition to Min Qual

• 6+ years of experience in full lifecycle procurement, supplier management, vendor

• Experience as a Supplier performance manager or Program Manager

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (aaa.com)

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $127,890 - $142,100. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire is $115,200 - $170,600. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remotely anywhere in the United States with the exception of California, Hawaii and Alaska.

Must have the authorization to work indefinitely in the US.