Job description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Principal Purpose of Position:
Supervise, coach and mentor a team of supply chain employees focused on ordering, status follow-up, document management, and delivery coordination for stock, factory, and direct orders to drive an exceptional customer experience.
Create a positive and professional work environment through recognition and supportive work relationships.
Expected to interact and collaborate with multiple departments across Fleet & Mobility, including but not limited to; all areas of Vehicle Supply Chain, Licensing & Compliance, Client Relations, Vehicle Remarketing, Finance, Accounting, etc.
Evaluate existing processes and proactively identify new opportunities to assure quality and departmental efficiency.
Develop and monitor key metrics to meet/exceed departmental goals.
Work with Process Facilitator to direct the daily work flow and distribution of work amongst the team.
Respond to internal and external customer issues, determine root cause, explore and implement mistake-proofing measures.
Support the growth and development of assigned employees, and conduct performance reviews.
Support customer or prospect meetings, as serve as direct client liaison as needed.
Serve as the key business contact on any relevant system improvement initiatives.
Perform all other duties and special projects as assigned.

Education and/or Training:
Bachelor’s degree in a related field or equivalent work experience
Additional education, certifications, or other distinctions are a plus
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:
3-5 years’ experience in Management, Supervisory, or Team Lead role.
Fleet management and/or Supply Chain Knowledge is a plus, but not required.
Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department.
Reviewing and improving processes, methods, and tools to increase efficiency and accuracy.

Planning/Organizing/Managerial Knowledge:
Supervises a group of primarily para-professional level staff
Makes day-to-day decisions within or for a group/small department
Has some authority for personnel actions
Excellent organizational skills and attention to detail
Excellent time management skills, with a proven ability to meet deadlines
Plans and prioritizes work efficiently and effectively, delegating when appropriate
Strong leadership skills
Keeps purpose front and center as they make daily decisions
Understands how team’s work ties in with the organization’s vision and purpose
Follows efforts through to completion
Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department
Manages team goals, metrics, KPI's, work volume
Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
Removes obstacles that impede progress and goal attainment
Effectively manages change within their team (transitions, new hires, promotions)
Identifies and removes barriers to effective teamwork
Sets challenges to encourage learning; treats failure as an opportunity to learn
Takes action quickly when performance is not meeting expectations
Adjusts quickly to new or changing work environment
Works within budgetary/financial objectives set by management
Identifies and resolves operational problems using defined processes, expertise and judgement
Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Communicating & Influencing Skills:
Excellent verbal and written communication skills.
Responsible and accountable for the communication process
Able to clearly articulate the company’s vision for the future
Sets clear and agreed upon performance objectives and standards
Excellent interpersonal and customer service skills.
Actively solicit feedback; share and address; adjust plans as necessary; follow through
Recognize and reward the contributions of team members
Promote camaraderie among team members
Help people see the role they can play in supporting the advancement of the vision and purpose
Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
Regular and frequent engagement in face-to-face communication
Provides timely and clear, positive and constructive developmental feedback
Shows a genuine interest in the career goals and development of direct reports
Promotes the implementation of development plans for all employees and supports training goals
Interprets customer needs and assesses requirements to meet needs

#hybrid

Starting at $80,000/year

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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