This position is full-time (40 hours/week).

About Us
The mission of Goodwill Industries of Lane and South Coast Counties & Alaska is to provide vocational opportunities to individuals with barriers to employment. Those who work at Goodwill get more than a paycheck; they go home with a sense of pride, dignity, and a job well done. They know they are making a difference in the community.

Benefits
Goodwill offers a comprehensive and competitive benefits package, including:

• Medical, Dental and Vision insurance
• Paid Holidays, including a floating holiday
• Paid Vacation
• Paid Sick Leave
• 403(b) retirement plan with generous matching contributions after one year
• Employee discount
• Free employee bus pass
• Career advancement opportunities
• Employee Assistance Program

Job Description
The Retail Supervisor assists the Store Manager in store operation by performing assigned tasks and providing leadership to assigned store personnel engaged in processing and selling of merchandise by performing assigned duties personally or through subordinate personnel.

Essential Duties and Responsibilities

• Assists store manager with store operations including supervision of employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily deposits and record of transactions
• Responsible for the store’s operation in the Store Manager’s absence; including, but not limited to directing the activities of store personnel, ensuring that all sales transactions are rung up and reported accurately and ensure that donated goods are processed appropriately. In addition to supervisory functions, performs cashier and processing duties as needed
• Follows all customer service guidelines; strives to provide exceptional customer service to all customers, donors and employees at all times
• Handles customer/donor complaints appropriately
• Answers customer’s questions concerning location, price and use of merchandise
• Coach and trains staff to meet agency expectations

Experience
Minimum of one year of supervisory experience involving supervising other employees, preferably in a retail setting.

Required Skills, Education, Certifications and Licenses

• Must be at least 18 years of age
• Ability to read and write simple instructions, short correspondence and memos
• Ability to effectively present information in a one-on-one and small group situations to customers, clients and other employees of the organization
• Fluent in speaking, reading and writing the English language
• Must have basic math skills

Goodwill Industries has a zero-tolerance drug and alcohol policy. All job offers are contingent on passing a background check including a drug and alcohol test that includes screening for THC.