Job description

Reference No
OP-22-84

Job Title
Supervisor - Customer Service. Heathrow

Category
Others

Educational Qualifications

Bachelor degree in any discipline.
OR Two years diploma in any discipline with 02 years of relevant work experience preferably with Aviation or Travel & Tourism OR Hospitality Sector.
OR Specialized certificate / license in the related field preferably Ground or Air safety certification (i.e. ramp handling/safety equipment procedures / Emergency procedures Flight dispatch/ground operations management or Load Control) with Secondary School certificate having 06 years of WY / Aviation experience in similar functions.
The right to live and work in the United Kingdom is mandatory (this includes EU citizens too who will need UK residency as a pre-requisite)

Skills/Knowledge
Proficiency in English (Reading & Writing)
Knowledge of a foreign language is desirable and will be an advantage.
Proficiency in MS Office
Excellent supervisory and time management skills
Excellent planning, organizing and maintenance skills

Experience Required
As mentioned in the qualification area

Job Location
UK - Heathrow

Operations
1.The duties and Responsibilities mentioned in this Job Description shall be for London station ground operations.
2.Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
3.Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
4.Supervise lounge service, ensure of cleanliness adequate magazines, newspapers and refreshments.
5.Adapt instructive guidelines for oversold flight on shift basis in line with the action plan – over-sale, brief of all staff under his direction and coordination with GHA for implementation.
6.Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.
7.Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
8.Ensure major potential problem areas are identified and action taken to rectify.
9.Liaise with Catering/Engineering in all areas affecting Passenger Services.
10.Safeguard Oman Air’s marketing interests at all times.
11.Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
12.Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
13.Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
14.Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
15.Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded
16.Participate in the conduct Local Performance Checks (LPC)
17.Any other duties/responsibilities assigned by Line Manager within scope of work.
GENERAL
18.Comply with safety and security regulations.
19.Ensure company memo’s ,airline manuals, are regularly read to update current procedures and regulations
20.Carry out duties on all areas of passenger services section as directed by superiors
21.Working detail guidelines will be provided where applicable

Closing Date
28-09-2022

Job Type: Full-time

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