Job description
The Moody’s ServiceNow Engineer will be responsible for the strategic technical direction and implementation of Moody’s ServiceNow environment. The ServiceNow Engineering role is a combination leadership and hands-on development role, responsible for helping our stakeholders adopt solutions that drive business outcomes and gain return on investment in the ServiceNow platform while directing our internal development team to achieve the same. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.
Roles/Responsibilities
Roles/Responsibilities
- Develop strong relationships with business partners and development teams to understand how ServiceNow supports Moody’s business goals.
- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
- Providing technical direction and architecture of ServiceNow based business and IT solutions
- Act as a hands-on lead developer actively developing key stories and guiding development team in development and strategy best practices to maintain stability, improve data quality, and improve user experience of the ServiceNow solutions
- Provide knowledge transfer and training to application support personnel
- Drive solutions across the platform that align to ServiceNow out of the box capabilities
- Proactively identify potential bottlenecks and work through resolution with stakeholders.
- Provide technical guidance and serve as an escalation point for the extended ServiceNow team.
- Maintain knowledge and understanding of the latest ServiceNow features and product offerings.
- Drive continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes.
- Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience.
- Generate and maintain technical design and configuration documents.
- Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations.
- Troubleshoot issues, perform root cause analysis and provide solutions for problems.
- Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately.
- Participate in code reviews to ensure that code quality is at the highest level possible and appropriate design patterns are being used
- Work with Admin support to resolve support issues within ServiceNow
- 4+ years large ServiceNow instance experience driving architecture and design.
- 4+ years as a developer on a large ServiceNow implementation.
- 4 years of advanced ServiceNow administration, configuration, integration and development experience including JavaScript, HTML/CSS, XML, REST/SOAP, LDAP and SSO
- Experience planning and executing a minimum of 3 ServiceNow upgrades
- Excellent interpersonal, written, and verbal communication skills
- Ability to work collaboratively with customers and all functional team members
- Bachelor's degree in Computer Science, Engineering, or other related fields or equivalent professional experience
- ServiceNow Certified Administrator
- Experience with Agile and Scrum development approaches
- In depth understanding of ServiceNow functionality and experience with ServiceNow development on Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules
- Experience with JavaScript, XML, HTML and service integration using REST API
- Experience with UI Policies, UI actions, Script includes, Business Rules, Client Scripts, Scheduled jobs, Import sets, Security Rules (ACLs) and Transform maps.
- Experience in loading data into SNOW from third party system using WebServices and Import Sets.
- Experience in creating Flows using Flow Designer.
- Participate in code reviews to ensure that code quality is at the highest level possible and appropriate design patterns are being used
- Work with Admin support to resolve support issues within ServiceNow
Technology Services Group - Service Management
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.
Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
For US-based roles only: the anticipated hiring base salary range for this position is $99,200.00 to $143,900.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.
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