The Sr. Quality Control Specialist is a subject matter expert in Quality Control within the Safety and Compliance team. As an individual contributor, this role observes, documents, analyzes and identifies safety and compliance issues by performing operational and other regulatory audits. This role is responsible for a successful partnership between the Safety and Compliance team and station leadership teams as well as customers of McGee Air Services. The role also collaborates with station and executive leadership to create effective solutions and make recommendations for corrective action and process improvement.

KEY RESPONSIBILITES:

• Act as a subject matter expert in quality Control, partner with the Manager, SMS & Quality Control to develop and administer regulatory audits, SMS safety risk assessments, and the IATA Safety Audit of Ground Operations (ISAGO).
• Conduct incident investigations to determine root cause and corrective action.
• Analyze data collected from station audits to identify systemic trends of non-compliance.
• Conduct root cause analysis to identify process level breakdowns.
• Works closely with station and executive leadership to correct safety and compliance issues.
• Conduct periodic station audits according to risk-based audit schedule, complete associated audit report, and ensure closeout of all applicable corrective actions.
• Provide real-time coaching and training to station personnel, including supervisors
• Monitor effectiveness of corrective actions resulting from audits or other safety investigations.
• Create, modify, maintain, and ensure the accuracy of all department manuals, publications, and documents.
• Research, develop, document, and implement policies and procedures applicable to all job functions.
• Communicate policy and procedure changes and other job-related information through multiple communication channels
• Conducts follow-up checks, monitors development, and verifies implementation and effectiveness of corrective actions to provide feedback on performance.
• Represent the department at SMS Meetings.
• Lead by example by taking on responsibilities, participating in improvement efforts, and assuming leadership role among peers in the absence of the manager.
• Demonstrate and maintain open and honest communication, creating an inclusive, engaging and high-performance culture that demonstrates McGee's core values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride
• Other duties as assigned.

QUALIFICATIONS:

• Minimum of three (3) years' experience in the airline/ground handling industry required.
• Thorough understanding of ground handling safety and operating standards required.
• Thorough understanding of ground handling and security operations required.
• Proven experience working in team environment required.
• Experience with Microsoft Excel and PowerPoint required.
• Experience in Quality Assurance, Training, or Internal Audit required.
• Ability to communicate clearly in an effective and positive manner required.
• Ability to balance and effectively manage multiple project/demands required.
• Superior problem solving, planning, organizational, and analytical skills required.
• Ability to work independently with minimal daily supervision required.
• Strong professional curiosity required.
• Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting required.
• Ability to travel up to 75% of the time required.
• Flexibility to work varied shifts, weekends, holidays required.
• High school diploma or equivalent required.
• Strong ability to understand business processes and key controls to mitigate operational and safety risks preferred.
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.

CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Airlines Company