Learn, Lead & Grow at Sitel Group®

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 160,000 people around the globe - working from home or one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

You Will

In this role, you will join our Global Procurement team and lead North America and Canada spend across multiple categories such as (Finance, HR, Marketing, Facilities, and related services). As Sr. Procurement Manager you will be accountable for end-end sourcing and contracting.

• You will lead the sourcing and contract award process for Corporate Services, Finance, Human Resources, Marketing, Facilities, and related spending categories.
• Develop regional sourcing strategies for North America and Canada to deliver against business objectives for internal clients.
• Proactively identify (through analysis and business unit partnerships), develop, and execute on sourcing opportunities driving cost savings, cost avoidance, risk reduction, enhanced business outcomes, and process improvements.

• Develop outstanding relationships with key stakeholders, manage their requests, and assist in meeting current and future business and category needs
• Lead negotiations with new or potential suppliers, as well as current suppliers (for renewals); negotiations including pricing and commercial terms as well as legal terms, working with our legal team.
• Establish trusting relationships with senior-level leadership and internal business partners; building a robust understanding of strategic business direction, requirements, and priorities across spend categories.
• Evaluate supplier core competencies and competitive positioning using industry cost models and benchmarking analysis; leveraging key insights to inform and support the category strategy development process.
• Manage the fundamentals of sourcing and supplier engagement activities including RFx, spend pattern analysis, contract analysis, bid evaluation, negotiations, and supplier consolidation.
• Prepare and coordinate business reviews with stakeholders to review vendor performance, future opportunities, and/or challenges on a quarterly basis.
• Embrace fact-based decision-making; leverage and/or integrate market or benchmark data, spend analytics, and cost modeling.
• Manage preferred provider relationships; develops plans with providers that support business goals and strategies and drive continuous improvement.
• Develop performance-based scorecards and monitors, document, and evaluates supplier performance
• Lead the resolution of disputes with suppliers.

You Have

• 5+ years of indirect Strategic Sourcing experience with strong Subject Matter Proficiency within the Corporate Services, HR, and Finance business areas.
• Must have SAP/Oracle ERP, Coupa, SAP Ariba eSourcing, Scout, or other Procure-to-Pay system experience. Concur T&E preferred.
• Bachelor's degree in Finance/Accounting or Business Administration; an MBA would be a plus.
• Tenacious negotiator skills with proven experience in setting negotiation strategies and conducting negotiations.
• Strong ability to conduct eSourcing events (RFxs, Auctions, etc) with minimal guidance
• Knowledge of eSourcing and Spend Analytics is a plus.
• Expert-level financial and analytical skills; embraces fact-based decision-making while leveraging market or benchmark data, spend analytics, and cost modeling.
• Proven ability to collaborate with stakeholders and maintain successful working relationships with business leaders.
• High degree of personal gravitas and ability to lead meetings, keep them on track, and take actions to closure.
• Extremely customer-focused, taking the time to understand the needs of the business.
• Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills.
• Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences.
• Passionate self-starter with the highest level of integrity and ethical standards.

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Sr. Procurement Manager (Remote, US)