Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

Summary:

In this role, the Senior Analyst, Field Audit is responsible for executing Vivint’s field auditing program (“Program”).

Primary Responsibilities:

• Program Execution: Implement questionnaires and ride-along procedures in the sales field with Direct-to-Home Sales Representatives in an objective manner.
• Reports and Metrics: Report ride-along results. Under the Manager, Field Auditing, report information that represents the success of the auditing program; report issues requiring further action, including corrective action to sales representatives, conduct a thorough root cause analysis and related remedial actions.
• Follow-Up: Proactively determine progress and completion of defined remedial actions. Escalate non-compliance as needed.
• Process Management and Improvement: Follow a well-defined, disciplined audit process and champion ongoing process improvement initiatives.

Required Skills:

• Excellent oral and written communications skills
• Highly effective interpersonal skills including influencing, collaborating, and team building
• Strong planning and organizational skills with an ability to manage competing demands
• Unquestionable ethics
• In-depth knowledge and understanding of business needs with the ability to establish/maintain a high level of trust and confidence
• Ability to stand and walk for several hours each day
• Proven ability to lead projects and ensure objectives, goals, and commitments are met
• CIA, CFE, or CPA certifications are a plus.

Required Education/Experience:

• Bachelor’s degree (preferred) with a minimum of 2 years’ experience in an auditing or analyst role within a fast-paced environment.
• Prior experience conducting field audits.
• This will require traveling inside the country to different states with traveling expenses covered by Vivint.

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates 80% in the sales field, requiring long periods of walking door-to-door, particularly in summer months. Field working hours are typically 1:00pm – 8:00PM.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.