Job Description

SUMMARY

The Sportsbook Attendant is responsible for providing high level guest service to guests of the casino. Greets and assists guests in explaining how to place and redeem Sportsbook wagers. Assist in writing, verifying and pay out of Sportsbook wagers. Assure and maintains that all areas of the assigned gaming floor are operating properly. Identifies and alerts supervisors of problems and/or patron issues that may need attention.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Demonstrated knowledge of Sportsbook terminology.
• Maintains a thorough understanding of sports available for wagering; to include wagering menus, odds, game schedules, and sporting events.
• Responsible for the of writing and payouts of Sportsbook wagers and verification of taxable wins.
• Monitors the retail and kiosk areas and identifies machine problems or patron issues that may need attention.
• Responsible for assigned cashier bank, daily transaction documentation, and bank drops.
• Observe transactions for unusual or suspicious wager activity.
• Provides general maintenance and cleanliness of assigned area.
• Learns and executes department systems, policies, and procedures.
• Displays professionalism and courtesy towards customers, co-workers, and management at all times.
• Communicates through radio with supervisors and team members.
• Meets and exceeds the attendance policies of the casino and departmental policy.
• Writes or verbally reports activities, observations and recommendations on a daily basis.
• Follows protocol at all times.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIREMENTS

• Must be at least 18 years of age.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

PREFERRED

• Money handling experience.
• Experience working with casino operations.
• Basic understanding of Sportsbook wagering and odds.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) required.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other team members of the organization.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or team members of organization.

CERTIFICATES, LICENSES, REGISTRATIONS

Washington State Gaming Class III License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is frequently required to stand, walk, and talk or hear, bend, twist and reach. The team member is occasionally required to use hands to handle or feel objects. The team member must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member may be regularly exposed to second hand smoke. The noise level in the work environment is usually moderate to loud.

Company Description

Swinomish Tribe, a community of Coast Salish peoples, are descendants of groups and bands originating in the Skagit and Samish River valleys; the surrounding coastal areas; and islands, including Fidalgo, Camano, Whidbey, and the San Juan Islands.

Located on the pristine Washington coast, the Swinomish Casino & Lodge is owned and operated by our tribal community. We started as a small bingo operation in 1985. In 1990, we began negotiations for a gaming license, and a Compact was signed with the State of Washington in December of 1992. We chose to build the casino next to our acclaimed Bingo Hall. The construction was completed, and the Casino opened its doors to the public on July 15, 1994.

Over the years, the company has grown, but its philosophy and commitment have always remained the same: to be the friendliest casino in the area with outstanding customer service and to provide guests a luxuriant, state-of-the-art experience while maintaining and upholding the cultural identity of the Swinomish Tribe. Today, we are proud to be one of the leading employers in the Anacortes area.

Swinomish Casino & Lodge is a full-service entertainment destination including a 98 room luxury lodge, 9,000ft² multipurpose Wa Walton Event Center, and casino featuring Las Vegas style gaming. We have 900 of the latest slot titles and table games including Blackjack, Craps, Roulette, and Pai Gow

Benefits

Full Time Team Members enjoy excellent benefits including:

• Medical insurance as low as $10 Per Month
• Free Dental and Vision coverage
• $10,000 Life Insurance and AD&D Coverage
• 401K
• Employee Assistance Program
• Flex Time Off
• 13 Paid Holidays
• Discounted Meals