Job description

We would love to be able to consider you for one of our amazing career opportunities. Please complete the online application and assessment at www.rwlvcareers.com.

We are looking for an ambitious Leave of Absence Specialist to join our team. The Leave of Absence Specialist is responsible for administering the Leave program, maintaining compliance and ensuring that the team member is provided with accurate information and has a positive experience.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Responsibilities – Include, but are not limited to:

• Support the day-to-day LOA administration for internal clients and develop and maintain relationships with all business contacts
• Administers all aspects of leave programs. Provides extensive case management and coordinates administrative aspects of the cases and claims.
• Ensures compliance with Federal, State and local regulations related to leaves including FMLA, USERRA, ADA/ADAAA, and company specific leave programs.
• Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices
• Coordinates the collection of required documents for any government agency requests.
• Provide excellent customer service by providing timely responses while offering education along with expert guidance to all potential LOA inquiries.
• Develop and create reporting functions in the system catered to the departmental needs.
• Participate in and support the team with specific LOA and HR compliance projects/inquires.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Required:

• At least two years experience managing Leaves of Absence Administration.
• Working knowledge of Federal, State and local regulations related to leaves including FMLA, USERRA, ADA/ADAAA, and company specific leave programs.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Preferred:

• Fluent in more than one language.
• Previous experience working in a large, luxury resort setting.

Job Types: Full-time, Part-time

Work Location: In person

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