Software Support Engineer

At Genome Medical, we are dedicated to providing greater access to genetic care for our patients! Accelerate your career as the Production Support Engineer with Genome Medical.

We are also committed to providing our employees the support they need. The base salary for this position is between $83k-$117k per year. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

We offer medical, dental and vision packages as well as many other perks to make your benefits package truly customizable to you and your family's needs.

Some of our benefits for this position include:

• Flexible PTO Plan
• Paid Personal Leave
• Paternity & Maternity Leave
• 401k Match (after 90 days)
• Up to $500 remote office reimbursement (after 30 days)
• AD&D Short & Long-Term Disability
• HSA & FSA Medical and Dependent Care
• Life Insurance
• Pet Insurance
• And much MORE!

This role may be right for you if:

• you are looking to creatively problem solve and troubleshoot production system issues for long term success.
• you possess a startup mindset and are flexible and adaptable to the changing needs of the team.
• you like to dig into the codebase and maintain a customer service mentality.
• you are looking to work cross-functionally and collaborate with all stakeholder levels to support growth and solve problems in real time.

Position Summary:

This position reports to the Senior Director, Software Engineering and will perform activities consistent with the position of a Production Support Engineer which will include but are not limited to:

• Helps to resolve urgent issues in production systems by determining root causes and identifying required solutions.
• Reproduces issues in our local code environment and identify and implement permanent solutions.
• Ensures correctness of production database information as well as patching necessary data.
• Available for ad hoc support outside of regular hours on a limited basis.
• Collaborates with clients, software developers, and other business product owners to solve real time problems in our systems.
• Creates and maintains documentation to improve support responses.
• Upholds company values and contributes to making Genome Medical a great place to work.
• Additional responsibilities as they relate to the position and needs of the department.

Requirements and Qualifications:

• Bachelor's degree in computer science or a related field and 2-5 years' experience (non-internship) as a production support engineer or related software engineering role is required.
• Basic coding skills in Python are required.
• Production/L2 support experience preferred.
• 2 years minimum experience with Python, php, javascript backend stack (React, Typescript, GraphQL)
• Solid understanding of database principles and SQL
• Strong customer service mindset and ability to communicate with a variety of technical and non-technical partners.
• Ability to find creative solutions to customer issues in a live production environment and work on multiple concurrent issues simultaneously.
• Experience working in large scale SaaS production environments is preferred.
• Excellent communication (verbal, written and listening) skills. Able to effectively articulate needs and issues and implement technical challenges and solutions to collaboratively engage all stakeholders and teammates.
• Strong analytical and organizational mentality. Knowledge of the Genetics/Genomics or healthcare industries is a plus.

About Genome Medical:

Genome Medical™ is a genomics technology, services, and strategy company. As a nationwide virtual medical practice, we are dedicated to bringing genome-enabled health care to everyone through our extensive network of genetic specialists.

Founded by personalized medicine pioneers Dr. Randy Scott, Dr. Robert Green, and Lisa Alderson, our goal is to bridge the growing gap between available genome technology and current medical practice. As genetic information becomes increasingly important in medicine, there are too few experts to meet the growing demand for interpretation. We are addressing this challenge by creating a scalable, efficient model for lifelong genome-centered health care. To learn more, please visit www.genomemedical.com or find us @GenomeMed on Twitter.

Genome Medical is proud to be an equal opportunity employer and committed to creating a workforce that encompasses all cultures and differences. We celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Information collected and processed as part of your Genome Medical profile, and any job applications you choose to submit is subject to Genome Medical's Candidate Privacy Policy.