Site Reliability Engineer
Job description
Job Description:
Role Summary/Purpose:
Synchrony Financial technology team is looking for a strong leader who has great experience and clear understanding of matured Site Reliability Engineering (SRE) function ensuring reliability and performance of organization’s systems and applications.
Are you a passionate process-oriented leader who drives operational excellence through standardized frameworks and automation? Are you an experienced leader who has the vision of SRE and able to transform the production operations function within the organization? Do you have demonstrated experience establishing the KPIs, reporting, executed under pressure to deliver capabilities improving the overall availability? If yes, then this could be the role for you!
We have an exciting opportunity to join our Technology organization as SVP, Technology responsible for Site Reliability Engineering function. As a leader you will be responsible for maturing the operations function delivering “always on” platforms while enabling accelerated agile product delivery supporting our partners and customers. As a trusted technology partner, you will drive the outcomes and help provide transparency on the execution.
The leader should be a visionary leader who collaborates effectively across departments and obsesses on delivering delightful experiences at scale. The leader should thrive in a fast-paced environment, be client-focused, team-oriented, and be able to execute in a way that encourages creativity and continuous improvement. A leader who promotes an inclusive and fun culture.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
Develop roadmaps, plans and metrics that communicate the operational excellence vision/progress. Sets a high bar for results through continuous learning and high degree of automation reducing manual operations across all layers.
Partner with Development and Operational teams to ensure products are designed with reliability and performance in mind, promoting Operational Excellence.
Responsible for financial planning/allocation and staffing decisions with the focus on reduction of operational expense through early detection automation.
Promote the vision and drive organizational transformation through establishing/maintaining relationships with key stakeholders across the organization, including engineering, operations, security, and management.
Collaborate across the firm to maintain alignment on Operational Excellence vision, strategy, and performance to goals, approaching strategy with an entrepreneurial mindset, leveraging critical thinking.
Create and promote the culture of continuous learning, implementing changes, preventing recurrence, and enabling actions for early detection and self-healing.
Coach, mentor and lead a high performing team with direct and indirect responsibility to deliver on the objectives.
Qualifications/Requirements:
10+ years of experience in technology leadership roles that span across product development, and operational support leadership roles preferably within a financial service.
5+ years of developing, cultivating, and leading strong, high-performing teams.
5+ years in Operation support role focusing on Reliability transformation.
Ability to create a strategy/plan that articulates and incorporates compelling Operational Excellence vision.
Expert communication skills, both written and oral, with ability to create/present executive presentations and serve as one of the recognized subject matter experts on the team.
Demonstrate business acumen and the ability to interact with senior leaders, including developing, presenting, and gaining approval on any business cases and funding requests.
Flexibility and organizational change management experience.
The ability to work in a cross-functional team and drive outcomes without having direct authority.
Actively anticipates, identifies, and manages risks within position scope and at the company.
Expert consensus-builder who drives change across initiatives within and outside direct accountability and evaluates solutions to the most complex business challenges.
Desired Qualifications:
Strong operational experience on large complex environments.
Strategic leader who anticipates the future, inspires the team to deliver reliable platforms that enable delightful experiences at scale and within established timelines/budget
Ability to synthesize complex solutions into easily implementable solutions paving the way for incremental delivery.
Data driven leader who establishes OKRs, KPIs and inspires the delivery of customer centric solutions.
Excellent people leader who leads by example and has demonstrated experience building highly effective teams
Grade/Level: 15
The salary range for this position is 200,000.00 - 330,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
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