Job description

The Coffee Bean & Tea Leaf® is a popular “California born and brewed” family-run specialty coffee and tea retailer that was brought to Hawaii by the Sullivan Family of Companies in 2005.  We are passionate about serving customers our carefully handcrafted products including an extensive menu of coffee, tea and beverage innovations exclusive to The Coffee Bean & Tea Leaf®, and locally made fresh food offerings.

The Shift Supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Shift Supervisor assists in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the barista and lead barista positions and acts as the manager on duty in the absence of the store and/or assistant manager.

Skills

• Excellent English verbal and written communication skills
• Computer literacy, Proficient with Microsoft Office Suite Program, Word, Outlook, Excel etc.
• Excellent teamwork, interpersonal, multitasking and problem-solving skills
• Requires high organization and great attention to detail
• Performs with a “sense of urgency” and possesses a positive attitude

Education & Experience

• High School Diploma or GED, required
• Minimum (1) one year retail or customer service experience or (6) six months of specialty coffee experience
• Previous supervisory experience, preferred
• Register and cash handling experience

Physical Requirements

• Use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Regularly required to handle food, hot beverages, and work with sharp objects
• Frequent standing and walk for long periods of time, approximately 90% of shift
• Ability to bend over and kneel frequently
• Must frequently lift and/or move up to 30 pounds; occasionally carry up to 25 pounds
• Required to work in cold temperatures for long periods of time

Benefits include competitive wages and tips, flexible schedules, medical insurance, paid vacation, 401k retirement plan with a company match, advancement opportunities, and more!

We are an EEO/AA employer, including disability and veterans.We are currently seeking Shift Supervisors (full-time & part-time) to join our locally owned and operated Coffee Bean & Tea Leaf - Lahaina! If you have a passion for customer service and possess experience in the restaurant or food & beverage industry, we may have the perfect opportunity for you!

The Shift Supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Shift Supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the barista and lead barista positions and acts as the manager on duty in the absence of the store and /or assistant manager.

Qualifications:

• Previous customer service experience in a restaurant or cafe environment preferred
• Register and cash handling experience preferred
• High school education or equivalent combination of education and experience.
• Must be friendly, enthusiastic and highly motivated professionals who are service driven.
• Must be able to lift 30 pounds.
• Must possess excellent verbal and written communication skills.
• Must comply with all company policies and requirements
• Must possess a valid TB Clearance.

Benefits include competitive wages and tips, flexible schedules, medical insurance, paid vacation, 401k retirement plan with a company match, advancement opportunities, and more!

To apply, please attach your resume as a PDF via this posting, apply online at www.coffeebeanhawaii.com/careers or in person at your preferred The Coffee Bean & Tea Leaf store.

We're sorry that we will not be able to respond to all submissions. Only qualified candidates will be contacted. Mahalo!

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Coffee shop

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Retail or Customer service: 1 year (Preferred)

License/Certification:

• TB Clearance (Preferred)

Work Location: One location

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