Job Description

Shift Leader

Department

Restaurant

Reports to

Assistant General Manager

Terms of Employment

Full Time

Pay Range

$21.00 - $22.00/Hour, Depends on Experience

Overall Responsibilities

Assist the General Manager and Assistant General Manager in overseeing all operations of the restaurant.

Key Areas of Responsibilities

General

• Perform required administrative duties, fill out required operational checklists
• Communicate with upper management on various projects
• Make suggestions on how to improve the overall restaurant operation
• Coordinate restaurant maintenance repairs
• Travel to training events and/or other restaurant locations
• Other duties as assigned

Operations

• Assist in supervising and managing staff members to ensure they are in compliance with all restaurant policies, procedures, etc.
• Perform restaurant duties: work the cash registers, make food tickets, work the chicken station, wrap station, front line, and in the back kitchen when necessary
• Coordinate catering orders and deliveries
• Know all menu items, ingredients, and be familiar with all recipes and food preparation
• Control food quality and consistency
• Interact and handle guest issues

Financial

• Complete armored car transactions and deposits and basic restaurant accounting
• Ensure the restaurant supplies orders are placed including, produce, pita, chicken and monthly inventory orders

Work Safety, Food Safety, and Planning

• Ensure work safety by ensuring staff members are complying with all safety procedures
• Ensure food safety by completing the following tasks: take food temperatures, maintain safe food
• Interact with health department inspectors
• Maintain a safe, clean, and sanitary restaurant
• Maintain a positive and friendly work environment

Personnel

• Manage staff member breaks
• Participate in weekly supervisor meetings
• Motivate, train, and develop staff members in specific job functions as well as coach and counsel staff members on an ongoing basis
• Handle and report specified HR related situations

Position Levels & Skill Sets

• Shift Leader - 1: SL Duties, Trainer FK
• Shift Leader - 2: SL Duties, Trainer FK, Train on Specialized Area, Specified HR Duties

Qualifications

• High School Diploma required
• 2+ years of previous work experience in a high volume quick service restaurant
• Able to work any shift on any day
• Experience leading a team
• Proficient in the following restaurant functions: food planning and preparation, purchasing, sanitation, and restaurant safety
• Passionate about food and hospitality
• Basic computer knowledge
• Possess basic math skills and have the ability to work a cash register or POS system
• Able to complete tasks on or before set deadline.
• Able to work well with others, set an exemplary example of leadership and respectful communication.
• Must enjoy and succeed in a fast-paced environment
• Must maintain valid Food Handler course and test in compliance with CA state law requirements
• Fully documented to work in the U.S.

Physical Requirements

• Perform duties that require standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting/carrying (up to 25 lbs. individually), and moving throughout the restaurant for 8-12 hours per shift, up to 6 shifts per week, occasional sitting, 1- 4hrs/day.

Work Conditions/Hours

• Must have the stamina to work 40+ hours per week. Hours will vary in accordance with business necessity, including early morning, late evenings, weekends and/or holidays.
• Exposure to cleaning chemicals, noise, steam, and smoke.
• Works with hot, cold, and hazardous equipment typical of a restaurant kitchen as well as work with phones, computers, fax machines, and other office equipment.

Benefits

• Health insurance coverage including medical, dental, vision and life
• 401k
• Free meals on work days
• Discounted meals and catering
• Flexible scheduling
• IT allowance
• Growth and mentorship opportunities