Services Support Admin Assistant , Home Based, ARDJM819185

Purpose of the Role

This exciting new remote role has arisen to join our Technology team to support the demands of the wider business, whilst maintaining all best practise standards and processes. You will be ensuring all new joiners have the necessary equipment for their first day, arrange collection of company assets from those leaving the business and in time be responsible for the ordering of assets aside from laptops.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

• Manage the life cycle of requests, prioritising responses and request fulfilment to ensure that all services are delivered in accordance with contractually agreed service levels and performance indicators.

• Provide exceptional customer service, accurate communication with timely updates as required to all business users with IT requests.
• Build positive client relationships through exceptional service, tenacity, and the willingness to do the right thing.

• Take responsibility for and co-ordinate escalated tickets with other team members.
• Interact with Service Desk for the assignment, receipt, logging, validation, tracking and resolution of relevant service requests.
• Manage the life cycle of requests, prioritising responses and request fulfilment to ensure that all services are delivered in accordance with contractually agreed service levels and performance indicators.
• Identify situations requiring urgent attention and escalate via appropriate channels.

Who we are looking for

This is an opportunity for an organised individual who can work as part of a team as well as use their own initiative. We are looking for someone has:

• Strong problem analysis and resolution skills using logical steps, ideally from working in a secure environment.
• Excellent communication skills, verbal and written.
• Willingness to work out of hours occasionally.

Ideally, you will need knowledge and experience of:

• Knowledge of ServiceNow.
• A knowledge and understanding of ITIL functions, principles, and processes.
• Knowledge of SNOW asset Management tool.

But these are not essential and can be taught.

This is a great opportunity for a self-disciplined, proactive individual with strong interpersonal skills, who can work independently but also as part of a team. You will need to have excellent attention to detail, problem solving skills and a logical mindset.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality!

So if this sounds like you, and you are looking for a new challenge where you can learn and develop your career, then this could be a great opportunity for you.

#LI-NT1

#LI-Remote