Job description

Technical/Functional Skills 1. Experience as a ServiceNow Service Mapping / Discovery SME 2. Good knowledge of Discovery, MID Server Architecture, Probes, Sensors, Patterns and Identifiers 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for inventory. 4. Lead Service Mapping initiative to establish service maps for services and applications 5. Add/update/remove Discovery credentials, Discovery ranges and schedules. 6. Should be able to troubleshoot issues with Discovery (Windows, Unix, Network devices, Storage, Databases, Cloud Services) 7. Works with Service Owners and SMEs to ensure that accurate resource discovered and maintained. 8. Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements. 9. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues

Experience Required

4+ ys.

Roles & Responsibilities ● Responsible for ServiceNow Service Mapping Activities and supports ServiceNow Discovery activities. ● Understanding about CMDB discovery and their error resolution based on Service Mapping errors and issues ● Enable ‘ITOM Visibility Plugin’ to populate the Certificate Inventory Management Application in ServiceNow ● Initial Set-Up of system properties and CMDB tables ● Discover and import certificates in CMDB (via url discovery,IP/Port discovery, from CA Trust) ● Analyse and perform due-diligence over full scope of Certificates hosted over CA/URL/IP port ● Communicate with Certificate Management Team and relevant stakeholder to validate & refine the construct as needed. ● Participate in regular internal and customer meetings as required, adding value as and when required.

Job Type: Full-time

Salary: $75,000.00 - $125,000.00 per year

Experience level:

• 10 years
• 11+ years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift

Application Question(s):

• Are you comfortableto work on Full Time(FTE)?
• What is your Work Authorization?
• What's the Salary/ Rate you are looking for?

Experience:

• ServiceNow: 8 years (Preferred)
• ServiceNow Discovery: 8 years (Preferred)
• ITOM: 8 years (Preferred)
• Service Mapping: 8 years (Preferred)
• CMDB: 8 years (Preferred)

Work Location: Remote

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