Job description
At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.
Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.
Job Summary
Responsible supporting and maintaining business solutions using the ServiceNow platform. This includes working requests/incidents and involvement in project tasks. Typically reports to Manager of Technical Services. Job Description
Minimum Qualifications
Education: Bachelors Degree or two (2) years development, configuration and administration experience in an enterprise environment; Bachelors degree in Computer Science, Information Systems, or related field is preferred
Licenses/Certifications: ITIL Certified
Experience / Knowledge / Skills:
Principal Accountabilities
Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.
Job Summary
Responsible supporting and maintaining business solutions using the ServiceNow platform. This includes working requests/incidents and involvement in project tasks. Typically reports to Manager of Technical Services. Job Description
Minimum Qualifications
Education: Bachelors Degree or two (2) years development, configuration and administration experience in an enterprise environment; Bachelors degree in Computer Science, Information Systems, or related field is preferred
Licenses/Certifications: ITIL Certified
Experience / Knowledge / Skills:
- One (1) year development, configuration and administration experience in an enterprise environment
- Experience with ServiceNow Service Portal and Content Management Systems (CMS)
- Working in and managing multiple update sets and coordinating their promotion throughout multiple ServiceNow instances
- Understanding in workflow design and implementation
- Understanding Enterprise Integration with one of the following: SOAP, WSDL, JAXWS, JDBC,POWERSHELL,SNMP,REST
- Familiarity with Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS)
- Familiarity in JavaScript
- Debugging, testing, and problem solving skills
- Working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge
- Write and maintain the application software code that conforms to best practices for collaborative design and implementation
- Collaboratively work with Agile/Scrum teams to develop and implement designed solutions to fulfill business requirements
- Results oriented
- Strong Customer service skills
- Good communication skills
- Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring One Memorial Hermann.
Principal Accountabilities
- Develops, prioritizes and executes projects according to established schedules and timeframes.
- Follows and enforces technical and documentations standards
- Demonstrates in-depth knowledge and techniques in supporting other systems and application programmers in projects and complex problem solving efforts.
- Use scripting tools & ServiceNow functionality to create scripts and automate tasks
- Build Quality Assurance Scripts for Patch and Upgrade testing
- Perform regular data audits and resolve identified issues
- Maintain and support ServiceNow operational functions
- Escalate to vendor and involve them in defect and incident resolution as required
- Stay current on technologies that are required for this development.
- Participate in Agile Scrum process that is leveraged as the teams SDLC.
- Develop and implement enterprise IT tools to support an IT managed service delivery approach.
- Focus on continual service improvement to increase efficiency and cost optimization of services, and IT service delivery processes.
- Develop, define, and document systems management policies, processes, procedures, and drive implementation and use within the program.
- Perform user administration on enterprise management supporting technologies.
- Troubleshoot and resolve technical issues.
- Further network assist by identifying reasonable evidence for failures to prevent reoccurrence.
- Manage data generated by the IT enterprise tools that generate tickets assigned to engineers for resolution and document IT issues for root cause analysis and lessons learned.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Other duties as assigned.
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