Job description
We are Toshiba Tec UK, part of the global Toshiba brand, active in various high-tech industrial sectors. As a leading supplier of information technology, we are passionate about helping companies to become more profitable, efficient and eco-friendly by transforming the way information is captured, managed, displayed and shared.
We are looking for an individual who wants to share our mission to continually strive to find new and better solutions, who can grow with us, collaborate with us and our customers, to help shape the world for the better, both today and for generations to come.
RESPONSIBILITIES
- Installing, maintaining and diagnosis of machine faults as per Company Guidelines and SLA’s on specified Toshiba MFP equipment
- Escalating issues to a Senior Technician / Manager when required.
- Monitor and maintain adequate stock levels
- Regular contact with call centre to maintain accurate reporting
- Develop and maintain a good rapport with the call centre, making regular contact with established call opening and closing procedures with accurately reported work/travel times.
- Ensure all relevant paperwork is completed and submitted in a timely manner
CUSTOMER
- Training customers to be proficient in the use of their equipment.
- To observe and maintain a professional company approach to all customers in developing and building a good rapport
GENERAL
- Develop and maintain a high level of product knowledge and skills
- Comply with Group Policies, Procedures and Objectives.
- Perform other such reasonable tasks and responsibilities which may from time to time be required.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
- Experience with MFPs/ Printers taking apart to component level
- Good written and excellent verbal communication skills across all levels
- Ability to display tact and diplomacy when dealing with difficult situations and people
- Strong customer service skills
- Good working knowledge of Health & Safety procedures both within Toshiba and customer premises
- Effective workload scheduling and prioritising
- Full and Valid Driving Licence
- Full Colour Vision
- Proven Electromechanical Skills
- Ability to support department with networking of machines to client systems
- Good time management and organising skills
- Proficient in Microsoft Office
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