Service Support Analyst

Full Time
Raleigh, NC 27609
Posted
Job description

Job Detail

  • Job Code 705931
  • Tax Term W2 Hourly1099Corp To Corp
  • Career Level Entry Level
  • Experience 2 Years
  • US Work Status US CitizenGreen Card Holder
  • Job Duration 3 Months
  • Qualifications High School Diploma

Job Description

Excelraise, LLC is a rapidly growing full service IT solutions integrator and talent management company headquartered in Denver, CO. Our valued client*s includes fortune 500 companies, Government Agencies.

Service Support Analyst required to assist with refreshing PCs and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties.

***This is an onsite position.

This is a temporary staff position required to assist in completing 1000 PC refreshes in the next 7 months. We have many PCs to replace due to the XP Remediation project that was completed 4 years ago where we had to refresh managed desktops to WIN 7 to be compliant with Microsoft. This position will split time between refreshing PCs (1/3 of time) and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties.

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users

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