Job description
Service Department Operations:
- Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
- Maximize productivity levels of service technicians.
- Ensure service personnel are alert, well trained, and available when needed.
- Review work-in-progress to ensure quality and timeliness.
- Occasionally assist technicians when they are having difficulty performing service work.
- Make estimates for internal and wreck repairs.
- Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
- Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
- Become familiar and efficient with all phases of the computer system required for service and parts management.
- Ensure service department contributes an acceptable level of gross $ net profit.
- Ensure employees keep a clean, efficient, and orderly department.
Customer Service:
- Maintain a high degree of customer satisfaction.
- Greet customers immediately, in a courteous and friendly manner.
- Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.
- Gain the trust and confidence of new customers when they are introduced to the service department.
- Give special attention to repeat orders to ensure the situation is corrected.
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