Job description

· Process definition and ownership. Primarily the below listed processes

· (Event, Incident, Request, Access, Release, Change, Problem, Asset, capacity & availability management processes)

· Should have in-depth knowledge of ITIL framework and can comfortably articulate various stages of service lifecycle

· (Strategy, Design, Transition, Operation & CSI)

· Ability to solves complex problems using various analysis methods (Fishbone, 5 Why, Pareto analysis etc.)

· Builds and champions positive and productive relationships with stakeholders, suppliers, colleagues and users

· Identifies and creates solutions to solve issues and risks – escalates to manager where required

· Ensure seamless delivery of technology services within agreed SLA/OLA

· Commercially astute – experienced in understanding contractual obligations and working to deliver high quality on this basis

· Establish and report monthly on effective, actionable metrics for all IT Service Management processes

· Excellent MIS knowledge. Prepare Charts & reports to reflect performance and overall efficiency of operations

· Prepare , analyses and evaluate Data pertaining to effective operations controls

· Excellent knowledge on Process Excellence and Optimizations

· Mandate ITIL Certification

· Asses maturity level and provide improvement plan

Qualifications:-

· BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience.

· Three to five years of progressive experience in project management.

· Proficiency in analytical, organizational, project management, interpersonal and communication skills (written and oral).

· Proficiency in using project management tools (e.g. Microsoft Project) and techniques to develop project plans for software development projects.

· Ability to perform detail-oriented business and technical analysis to discover, refine, and document the requirements for technically-oriented projects.

· Customer- and relationship-focused, process-driven, metric-focused, results-oriented, organized, self-directed.

· Ability to multi-task and solve problems innovatively.

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Santa Clara, CA 95050: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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