Job description

Service Coordinator: Newport News Virginia

Job Posting:

The Scale People / Lab People, Inc., an analytical equipment service company, is looking for a new team member to join our growing service division. We have been a family-owned company since 1975 and care about our employees and customers.

This job is for entry-level applicants looking for a long-term career. No previous experience is necessary; all training will be provided. This position will be at our Newport News, Virginia office.

On boarding Training will be completed at the Maryland Headquarters for the first 2 weeks.

Key Benefits of working with us:

• An engaging, dynamic, and supportive company culture
• Medical, Dental, and Vision coverage from the date of hire
• Retirement 401K (with matching after one year of employment)
• Paid Time Off (15 days) accured
• Comprehensive training in the field with our senior service technicians (Most of whom have been with our company for 20+ years!)

Position Responsibility:

• Create and maintain customer service records within service software, including service orders, customer equipment lists, service invoices, and service quotes.
• Primary Contact for customer service calls. Assess and distribute service calls as needed.
• Quotes: Create and follow up on service quotes for new and existing customers. Including following up with lost service, after-service parts
• Coordinate with service technicians and service manager for scheduling new service orders and follow-up service.
• Receive and facilitate drop-off equipment service, including maintaining service orders, rentals and drop-off documentation.
• Coordinate rentals
• Maintain customer rental list
• Prepare rentals units
• Facilitate rental with the customer, call the customer to get PO or CC payment, and schedule a pickup or drop-off.
• Invoices: Create and send service invoices daily
• Contact and collect payment from customers with past due invoices (accounts receivable)
• Facilitate 3rd party service with vendor partners
• Collect and ship standards, as needed for service
• Pick up and Drop off Equipment from customers or vendors, as needed.

What you need to succeed in this role:

• A positive attitude, willingness to learn
• Self-starter who enjoys working independently
• A desire to make customers happy
• Proactive mentality
• Outstanding verbal and written communication
• A good multi-tasker with attention to detail

Job Type: Full-time

Pay: $18.55 - $22.34 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Newport News, VA 23606: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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