Service Coordinator
Full Time
United States
$7,665 - $9,880 a month
Posted 1 day ago
Job description
Class Title
Homelessness Services Coordinator
Class Code
709
Salary
$7,665.00 - $9,880.00 Monthly
Basic Function
Under direction, responsible for the operational management of the City’s sanctioned encampments, transitional community camps, safe parking programs and related operations and ensuring the successful implementation of the City’s homelessness response policies and projects across City departments.
Distinguishing Characteristics
The Homelessness Services Coordinator is distinguished from the next lower level of the Homelessness Response Shelter and Outreach Specialist I/II in that the latter implements programming around the City’s homelessness programs including performing outreach and para-professional case management to unsheltered individuals. The Homelessness Services Coordinator classification is distinguished from the next higher classification of Homelessness Response Manager in that the later classification directs and has oversight of the City’s homelessness response programs, develops program strategies and qualitative and quantitative measures to monitor and evaluate response effectiveness and supports the citywide strategic plan in addressing homelessness.
Typical Duties
(
May include, but are not limited to, those duties listed below)
- Provides oversight of all operational aspects of the City’s homelessness encampments and programs, including coordination and communication with other City staff, community-based service providers, members of the public, encampment residents, and program participants.
- Oversees the City’s sanctioned encampments; conducts site planning; coordinates City-departmental response; coordinates County and community providers’ services to the campers; ensures infrastructure and supplies are provided and updated and ensures City Policy team remains updated.
- Serves as member of the City Manager’s Office Response Teams; manages the City’s Encampment Assessment Team (EAT) meetings; sets agendas, facilitates meetings, engages in team problem solving and ensures follow-up on action items.
- Manages the City’s Encampment Assessment Team (EAT) projects; creates bridges between City homelessness response policy and implementation; coordinates City departments to ensure cohesiveness; tracks expenses associated with projects and ensures follow through of assigned tasks.
- Manages assigned staff; participates in the hiring, scheduling, training, mentoring, performance development, and evaluation.
- Oversees contracts for services; researches fair value; solicits bids; requests and alters services and supervises contractors; completes grant applications.
- Researches best practices for homelessness response; researches and analyzes existing programs in other jurisdictions; conducts feasibility studies; discusses feasibility with relevant City staff; and makes recommendations.
- Creates operational plans for City homelessness response to coordinate efforts across City departments; follows up on operational plans to ensure work is completed by appropriate City departments/staff.
- Coordinates outreach efforts for homelessness response; connects outreach workers from various providers/agencies to the unhoused within the City limits; provides feedback and follow-up to outreach workers as needed.
- Conducts constituent outreach; determines, prepares, and provides responses to public, as well as proactive public correspondence, related to the City’s homelessness response.
- Prepares reports related to homelessness response.
- Oversees homelessness response budget and expenditures; conducts cost analysis; monitors monthly expenses; creates budget analysis and projections; manages purchase orders; opens new financial project numbers; and ensures invoice payments and tracking.
- Prepares, vets, issues, reviews, scores, and processes requests for proposals and similar documents.
- Coordinates with and manages local homelessness response service providers.
- Creates and updates resource materials for homelessness response.
- Ensures compliance with all applicable federal, state, and local regulations and requirements related to operations.
- Performs other related duties that may be reasonably expected as part of this classification.
WORKING CONDITIONS
Position requires prolonged standing and walking, reaching, kneeling, stooping, bending, working on uneven surfaces, and sitting in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard and picking up supplies. Additionally, the position requires far and near vision during the course of job duties. Normal hearing is required when providing phone and personal service. The need to lift, drag and push files, paper, documents, and miscellaneous items at camps (or similar) weighing up to 25 pounds is also required. The position sometimes works outdoors with the use of protective gloves during site visits with exposure to dust and allergens, trash, biohazards and/or hazardous chemicals, human waste, sharps and needles, unpleasant odors and insects.
Interfacing with all facets of the community including those with behavioral health diagnosis including mental illness and substance abuse is also required. Driving a city vehicle is required during the course of job duties. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Minimum Qualifications
The minimum qualifications for Education, Experience, Knowledge, Skills and Abilities are the following:
Education and Experience:
Bachelor’s degree from an accredited college or university in social or behavioral sciences, community development, business, public administration or a related field; and- Three (3) years of progressively responsible professional program and project management experience which includes one (1) year experience working in a social science field.
OR
Six (6) years progressively responsible professional program and project management experience which include at least two (2) years’ experience working in a social science field.
Knowledge :
Principles and practices of homelessness or human services programs.- Principles and practices of project and program administration, planning and implementation, policy development and analysis and evaluation.
- Budget development and management.
- Contract negotiation and administration.
- Reference and research methods and techniques used in collecting, compiling and organizing data; statistical analysis.
- Excellent interpersonal skills including patience and empathy.
- Proficiency with writing reports and documentation.
- Moderately complex analytical principles and techniques.
- Public relations and marketing and promotional techniques.
- Principles and practices of management and leadership, employee mentoring and performance development and management.
- Intermediate level computer skills.
Abilities :
Select, train, mentor, develop and evaluate the performance of assigned staff; plan and assign the work of others.- Being proactive, taking initiative and work independently.
- Multi-task several tasks at one time.
- Facilitate and effectively manage meetings.
- Evaluate operational processes or situations, develop sound conclusions, and make effective decisions and/or recommendations.
- Understand and explain community resources and services that provide assistance to the homeless.
- Interpret applicable federal, state, and local regulations and requirements pertaining to homelessness operations.
- Interact effectively with individuals experiencing homelessness in stressful situations, displaying psychological and substance-induced behaviors and maintain client rapport on an individual basis in person and over the phone; effectively engage in conflict resolution and de-escalation.
- Research, compile, analyze, and interpret data and information; write administrative summaries, reports, and other documents.
- Collect, compile, edit, classify, and tabulate statistical and qualitative data.
- Assess situations for health and safety needs.
- Being open-minded and open to trying new approaches
- Communicate effectively both orally and in writing, with people of diverse backgrounds.
- Establish and maintain a good working relationship with co-workers, clients, providers and the general public.
- Drive a city vehicle during the course of job duties.
Licenses and Certificates
Possession and continued maintenance of a valid California Class C driver's license.
DESIRABLE QUALIFICATIONS
- Bilingual English and Spanish.
- Familiarity or experience with homelessness.
- Familiarity with a homelessness management information system.
Career Ladder
- Homelessness Response Manager
- Homelessness Services Coordinator
- Homelessness Response Shelter and Outreach Specialist I/II
Class Detail
Classification No.: 709
Date of Issue: 3/22
SALARY
- The current salary range for this position is posted on the City website. Appointment may be made commensurate with experience. See the Mid-Management MOU documents on the City website for further details on pay rates and practices.
APPOINTMENT
- Any candidate selected by the appointing department may be required to pass a pre-employment medical exam administered by a City-selected physician before hire to non-sedentary positions. Prior to starting work, all newly hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment. Candidates must present documentation verifying authorization to work in the United States and take a loyalty oath as required by the State of California at the time of hire. Appointments to regular positions are subject to a six-month probationary period which is considered a part of the selection process. Probationary employees may be terminated without recourse during this period. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.
LEAVE
Vacation – 80 hours/year up to 5 years, 120 hours/year 6-10 years, plus 8 hours for each year after 10 years up to a maximum of 160 hours/year.
Sick – 12 days/year
Holidays – up to 11 days/year
Floating Holidays - 24 hours per year - prorated for part-time
Floating Holidays - 24 hours per year - prorated for part-time
INSURANCE – (available to employee and eligible dependents)
Medical – Depends on plan selected; City generally pays at least 90% of the cost of coverage. Participating members make an additional $35 contribution per pay period towards health care benefits.
Dental, Vision, Employee Assistance Program – City currently pays full cost of employee and family coverage. Pro-rated for part-time.
Life – City provides a $25,000 life insurance policy.
Long Term Disability – City provides a long term disability plan.
MANAGEMENT LEAVE/OPTIONAL BENEFIT PLAN
80 hours of additional vacation per year. A $1,300 (less than 10 yrs) or $1,500 (greater than 10 yrs) annual contribution may be used to purchase additional vacation, be place in deferred compensation account or be paid in cash (cashout limited to 20 hours).
RETIREMENT
All regular employees become members of PERS. Public Employees' Retirement System (PERS) 2% @ 62 (3 year average). Prior PERS membership may affect retirement formula. Employees contribute 11.25% of their salary to PERS on a pre-tax basis. An employee is vested after 5 years of membership. No Social Security is withheld.
ADDITIONAL BENEFITS (not all inclusive)
457 Deferred Compensation Plan
Accident Protection Insurance
Cancer and Critical Illness Insurance
Direct Deposit
Discount Bus Pass Program
Flexible Spending Plans for Health & Dependent Care
Longevity Pay (after 10 years and 15 years)
In lieu Medical Reimbursement of $200 /month
Supplemental Life Insurance
Tuition Reimbursement
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