SERVICE AGENT

Full Time
Tamuning, GU
Posted
Job description

As a member of the Inchcape team, you will play a key part in the success of our hugely diverse global business. We are team of over 14,500 colleagues across more than 40 countries make up the global Inchcape team. We are always searching for talented and passionate people, with a can-do attitude, to join us and help power Inchcape’s growth.
Our business focuses on four key strategic objectives with our vision to be the ‘World’s most trusted automotive distributor and retailer’.
Working with some of the most prestigious brands in the market, and with our enhanced basic salaries and competitive pay plans, this move could be the best move in your career so far!

SUMMARY

Wash and polish car interiors and exterior by applying soap solution, scrapping loose dirt, cleaning tires, rinsing with a hose, drying, dusting and vacuuming car interiors, removing trash, cleaning seats, and polishing. Moves and cleans vehicles, keeps TRAC vehicles in sound working condition, and provides transportation for customers. Assist in various areas of the dealership as needed.


ESSENTIAL DUTIES include the following. Other duties may be assigned.


  • Cleans interior and exterior of vehicle, including the trunk, glove compartment, tires, windows, etc. as needed.
  • Picks up vehicles from and delivers vehicles to customers as directed by management.
  • Starts vehicles daily and reports any problems or concerns.
  • Follow up with fleet vehicles or lease vehicles in service or at body shop and provide update on vehicle status to management.
  • Keeps TRAC/ABP lot neat and orderly, moving cars as directed by dept. manager and in accordance with dealership display standards.
  • Safely transport customers as directed by rental agent or management.
  • Handles customer complaints or refers to appropriate dealership employee as necessary for resolution.
  • Greets visitors, ascertains the nature of their business, and assists them or direct them to the appropriate person.
  • Operates radio or similar device to communicate with base station.
  • May assist disabled passenger(s) into and out of vehicle.
  • Safely transport rental agents to Lease/TRAC locations.
  • Perform errand as directed by management.
  • Obtain clearance at DMV, motor carrier, Rev & Tax for buses.
  • Performs light maintenance on vehicles as needed, i.e., replaces windshield wiper blades, repairs or changes tires, replenishes fluids, etc.
  • Keeps vehicles fueled.
  • Ensures that required forms/stickers have been completed and are properly displayed.
  • Maintains professional appearance and neat work area.
  • Attends departmental meetings when necessary.
  • Reports to work on time every day as scheduled.

MARGINAL DUTIES include the following. Other duties may be assigned.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Must have Strong Attention to Detail, and results oriented
  • Must be able to keep up with a fast-paced environment
  • Must be able to drive a manual transmission vehicle
  • Must be able to follow Manufacturer Recommended Procedures

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid Guam driver’s license.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


  • Must be able to stand for long periods of a time; walk; use hands to finger, bend; stoop, kneel, crouch or crawl reach; pull, and stand.
  • Must be able to lift to 50 lbs.
  • Must be able to work under extreme pressure and wear the appropriate safety attire, equipment, and proper shoes.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


  • Work environment will be in an open metal structure.
  • Required to go in and out of air-conditioned building(s).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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