Job description
We are looking for outstanding individuals to fill our Automotive Service Advisor needs.
This person will have great customer service skills and is required to work a flex schedule including Saturdays. CDK or Reynolds and Reynolds knowledge is a plus.
- Oversee service orders and flow of Drive Lane.
- Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of techinicans' time in consistenly sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain customer satisfaction scores at or above company standards.
- Assist in diagnosing vehicle problems: order parts and tools as necessary.
- Oversee administration of warranty claims, as well as training and supervising of service department employees.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster postive employee relations.
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