Job description

Triangle Fleet Services is a fast growing fleet management company serving business all over the Triangle. We are looking for career oriented team members to grow with us as we open new locations and continue to expand in Raleigh. Our ideal candidate does not necessarily have experience in the automotive industry. More importantly they will have a positive, get it done type of attitude, very strong communication skills both verbal and written, and the capacity to multi-task in a fast paced environment.

We are seeking a personable, motivated individual to join our organization as a Service Advisor. As part of our customer service team, you are the first point of contact for both walk-in and phone customers. You assist customers in determining their present repair or maintenance needs, provide education regarding the benefits of standard maintenance schedules, and make appointments for maintenance services. You take customer vehicle data, perform follow-up calls and communication, and assist in all aspects of customer care. Prior experience in an automotive sales or repair environment, and prior experience as a Service Writer is especially valuable, however more important to us is culture fit. We pride ourselves on the quality of our work, and the level of our customer service and communication. This position requires you to have moderate computer proficiency, strong organizational skills, and superb interpersonal and communication skills.

Service Writer Duties and Responsibilities

Greet customers and answer phones

Help customers determine their service and maintenance needs

Support Diesel Mechanics and set them up for success

Provide information regarding standard maintenance schedules and benefits

Record all pertinent customer vehicle information

Create service orders, dispatch mobile mechanics, and ensure both client, and technician are well informed throughout the process.

Perform follow-up calls and emails

Make, change, and cancel service appointments as necessary

Close out service orders and collect payment

Service Writer Requirements and Qualifications

High school diploma or GED certificate

Proficiency with common office and productivity software

Excellent communication and interpersonal skills

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